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Director of Operations at HAWAIIAN EXPERIENCE SPA in Scottsdale, Arizona

Posted in Management 30+ days ago.

Type: Full-Time





Job Description:

Company Overview

The Hawaiian Experience Spa concept was brought to Arizona in 2007 by our founders after they studied massage in Hawaii. We have since expanded and currently have a spa in Scottsdale, Chandler and Goodyear with more opening soon! We are the number one rated day spa in the Phoenix, AZ area because we commit to our ohana (employees) and our ohana commits to helping fulfill our Spirit of Aloha Commitment. The commitment not only involves us all helping the guests, it equally involves us helping each other.

The spa is in the process of executing a plan to immediately open three new locations. To facilitate this, as well as, the spas continued aggressive growth, several executive positions are being added to the ohana.

Our Spirit of Aloha Commitment

To provide an exceptional relaxation or therapeutic spa experience to every guest every time.

To provide an exceptional, rewarding and enjoyable work experience to our 'ohana (employees) by treating them like partners, not commodities.


To spread the Spirit of Aloha so more people, both guests and 'ohana, can benefit from the Hawaiian Experience.

Job Summary, Qualifications, Benefits

Job Summary

This is an excellent opportunity to be a decision maker in a growing company that is determined to be the best. This position reports directly to the CEO and will transition into Chief Operating Officer with stock options after the execution of the spas immediate expansion plans. It is a unique opportunity to join the company while it is small and for you to help Hawaiian Experience Spa grow into an industry leader.

As the Director of Operations, your primary role is to oversee the operations of all Hawaiian Experience Spa locations. This includes ensuring that the spas operational plan is properly executed on every level, as well as, improving operational efficiently, operating procedures/manuals/checklists/etc.

The primary role of the Director of Operations at Hawaiian Experience Spa is to ensure that


  • Oversee all Spa Operations

  • Translate existing operations into appropriate operating manuals that facilitate the consistent execution of the Hawaiian Experience across new and existing locations

Responsibilities and Duties


  • Oversee the operations of all Hawaiian Experience Spa locations

  • Continue to refine operations for ease of replication, execution and operational efficiency

  • Expand upon existing tools and produce new tools (i.e. manuals, checklists, etc.) to provide structured and consistent execution of the Hawaiian Experience Spa vision

  • Provide strategic advice to the CEO and make strategic decisions on all areas affecting spa operations

  • Take absolute ownership of all areas affecting employment and perform whatever duties are required to achieve the goals set by the CEO and the executive team.

For reference: The spa normally employs 50-100 people and has an annual revenue of two to five million; this position is being added to assist in the immediate plan of doubling that size.

Qualifications and Skills

The ideal candidate will be driven, disciplined, possess a desire to grow and be the best, and have a clear ability to fill the top operations position.  This could come from combination of different skills and experience, such as significant experience in the operations management, formal education, etc. If you feel that you have the appropriate background, please apply!

Pay, Benefits and Perks


  • Annual compensation of $75,000+ per year

  • Significant bonuses

  • Reports directly to the CEO

  • Expectation of rapidly moving into a C suite position

  • Future stock options

  • Excellent opportunity to join a company early on that is poised to become a leader in the industry

  • Weekly Payroll

  • Paid vacation

  • Health insurance with employer contributions

  • Paid sick time

  • AFLAC Benefits including; accident disability, short term disability, off the job disability, dental, accident, cancer treatment, hospitalization and more

  • 35% discount on products buy them for yourself or as gifts for others

  • Employee massages, facials, and body treatments at a deeply discounted rate 

  • Free use of the sauna 

  • Family discounts





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