Medical CSR (Self-Pay Collections) at Cognizant in Timonium, Maryland

Job Description:

Self-Pay Collector/Healthcare Customer Service

Cognizant Technology Solutions (formerly ROI/Bolder Healthcare) has immediate openings for experienced Self-Pay Collection Professionals in Timonium, MD.  

Put your Customer Service Experience to work helping our patients resolve their accounts while increasing you earning potential. Health Care/Medical collections a plus, but not required.

Call Center environment dealing with patients’ Self Pay medical obligations. Bilingual English/Spanish candidates a plus.

FULL BENEFITS AVAILABLE IMMEDIATELY

EXCELLENT COMMISSION OPPORTUNITIES!

Our top Collectors earn excellent pay plus commission.

Monday - Friday *NO WEEKENDS*

4 days 9:00am-5:00pm; 1 day 11:30am-8:00pm 

Responsibilities:

• Confer with patients via inbound or outbound telephone calls.


• Verifying Health Insurance information and benefits with patients.


• Analyzes credit information.


• Establishes payment arrangements.


• Properly managing your collection queue.


• Achieving a collection goal every month.

Requirements:

• High-Speed Internet access.


• Home office/Quiet work environment.


• Ability to work independently and as part of a team.


• Strong communication and problem solving skills.


• Must be detail oriented.


• Computer literacy.


• Positive Attitude.


• High school diploma or equivalent is required


• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred Qualifications:

• 3 years Medical Collection and Customer Service Call Center experience


• 3 years Healthcare/Business Office experience


• Knowledge of HIPAA regulations and the FDCPA preferred


• Previous Medical Collection and Customer Service Call Center experience a plus.


• EPIC EMR Experience a plus.

A wide variety of Medical/Financial Benefit Plans are available to all full-time employees of Cognizant and are available on the 1st day of employment.

• Monthly Bonus (Unlimited)


• Earn 17 Days PTO during your first 12 months


• 10 Paid Company Holidays


• Employer paid Life Insurance


• 401K with Employer matching


• Choice of 3 different Health Insurance Carriers


• Employee Perk Program


• Employee Cheers Program


• Other benefits include but not limited to, plans and discounts for transportation, child care, employee assistance program, family support programs, Pet insurance, auto and home insurance and cell phone carrier discounts.