Posted in Nonprofit - Social Services 30+ days ago.
Type: Part-Time
Bilingual Case Manager (ORR)
LOCATION: Atlanta, GA, Orlando, FL & Miami, FL
SCHEDULE: CONTINGENT UPON AWARD; Flexible schedule
TRAVEL: Ideal candidates are willing to travel for up to 30 days at a time
About Us
The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.
About the Team
We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. We believe that TPG is the best place to build, making it the best place to learn. We encourage you to grow by providing formal and informal development programs, coaching, and on-the-job challenges. We want you to ask questions, take charge and explore the possible.
What You’ll Be Part Of - TPG Culture
At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results. We reach across disciplines and borders to serve our global organization. We provide a roadmap for focusing on people, our work, and continuous improvement. We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth. We are the backbone of TPG.
The Role – Who You’ll Work With
Upon contract award, the TPG Case Managers will work closely with the Program Director, Reunification Manager, Clinical Services, potential sponsors, other workers/staff or stakeholders as applicable and in collaboration with the U.S. Department of Health & Human Services (HHS), Office of Refugee Resettlement’s (ORR) Reunification Management Unit and its care providers.
What You’ll Do
Conduct initial intake assessment of UC upon shelter arrival to include identifying potential sponsorship
Complete UC, Risk and Sponsor Assessments in accordance with the Office of Refugee Resettlement (ORR) policies and procedures
Identify and vet potential sponsor for reunification of UC(s) and also alternate/backups in case the initial sponsor is no longer available or able to care for the child
Help sponsor understand, fill out, and sign required ORR forms and gather documentation for the Family Reunification Packet (FRP); if sponsor cannot read or write, assist in filling out the required forms in the packet on their behalf for them
Keep the sponsor informed regarding the child’s case progress
Discuss with the post release services that are available in the sponsor’s community for the child
Regularly update UC portal and TPG case management tracking system (Vesta) with all UC case file required information, in accordance with ORR and TPG policies and procedures
Meet regularly with the UC to discuss progress, ask questions, and make sure they feel they are receiving proper care during their stay at the shelter
Provide weekly status updates on progress and/or challenges
Signs of Success or The Impact of Your Results
Successful communication, compliant documentation and timely reunifications within an effective turnaround time.
What we’re looking for
Key Skills:
Ability to handle crisis intervention, conflict, confrontation or other complex people situations with compassion and decisiveness
Experience working with traumatized/exploited children and children with behavioral problems
Knowledge of Microsoft Office (Word, Excel, Teams) required.
Proficiency to easily listen to verbal communication and transcribe and translate that information into clear written error- free communication in English and/or Spanish
Demonstrated ability to service a diverse group of clients, to include refugees or other minority families
Aptitude to work cross functionally with TPG personnel and Social Services Agencies to deliver the highest quality of work under extreme pressure and in a fast-paced environment
Proven experience and high level of comfortability operating technology and learning new software applications quickly to perform data entry
Ability to work independently in the field and exercise a high level of confidentiality
Knowledge of state, community, and agency resources for victims of abuse preferred
Key Knowledge:
Bachelor’s degree in Social Work or an equivalent degree in Psychology, Sociology or other relevant Behavioral Science
Two (2) or more years of demonstrated experience in social work
Bilingual in Spanish and English
Available to work a flexible schedule, including nights and weekends
Available to travel as necessary
US Citizenship
Favorable credit check
Clean criminal background check
Clean Child Abuse and Neglect (CAN) or Child Protective Services (CPS) check
Key Behaviors:
A long-term view on people expressed through compassion and support
A passion to be involved in high-impact work that makes a difference
A drive for excellence and continual improvement
The Work Environment – Remote with potential onsite work at a TPG Facility in Atlanta, GA, Orlando, FL or Miami, FL.
Work Schedule - Due to the importance of this position, employees supporting this contract can be required to work extended hours to include evening work, on-call, and weekends to support time-sensitive or real-time complex services. This position is considered ESSENTIAL. This means that Case Managers are required to work during emergency situations, including inclement weather, natural and man-made disasters, etc.
Physical Demands - To perform the essential functions of the job, qualified candidates must be able to perform the following: reaching, grasping, hearing/listening, seeing/observing, mobility to walk for extended periods of time, run, carry, load and unload luggage. Position does require the ability to read written documentation from a computer screen throughout the workday, stand or walk on various surfaces for long periods of time and drive vehicles, (alert/vigilant of surroundings) for extended periods of time.
Condition of employment you will undergo:
A rigorous culture and competency testing process
A comprehensive criminal background check including fingerprint checks and state and local child protection agency registries
A Drug Test
ONLY APPLICANTS WITH EXPERIENCE WILL BE CONSIDERED
If you want to make an impact that matters, apply today!
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