Job Description:

Description

Atkore is forging a future where all Atkore brands, suppliers, employees, customers, partners and communities are building better together - a future focused on serving the customer and powering and protecting the world.

Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions to power and protect the world. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, Atkore manufactures electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions. Atkore's commitment to quality, delivery and value helps customers realize their vision. Atkore forges relationships and shapes the future with breakthrough results, enhanced technology, and innovative product offerings.

We are currently searching for a Customer Service Account Manager for our Headquarters office in Harvey, Illinois. Harvey is located approximately 30 miles South of Downtown Chicago.

Responsibilities:

* Handle all aspects of customer service, including entering, tracking and invoicing orders and releasing material for shipment

* Process all EDI orders and maintain EDI cross reference tables per customer

* Provide order status to agent/customer on all open orders

* Heavy communication (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner

* Obtaining and evaluating all relevant information to handle inquiries and complaints promptly.

* Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable.

* Promptly responding and assisting agents/customers with damaged shipments and/or mis-shipments.

* Investigate, Resolve and Process deductions

* Complete Certificates of Conformance as needed for orders

* Check and maintain pricing levels and quotes across all orders and products lines

* Other duties as assigned.

* Prioritize orders to traffic by Distribution Facility

* Manage Regional Territory and agent standard processes

Qualifications:

* Bachelor degree preferred with at least 5 years of experience in a sales or customer facing role

* Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)

* Experience with CRM software, preferably Salesforce.com, a plus

* Proven ability to build strong relationships with customers

* Excellent oral and written communication skills

* Excellent planning and organizational skills

* Strong mathematical skills

* Ability to work independently and/or with little supervision in a team environment

* Ability to handle multiple projects and meet deadlines

* Ability to maintain a positive attitude

* Strong problem solving skills

* Experience with AS400 & JD Edwards is a plus

Our Culture Drives Value

Atkore's culture is created from the disciplined use of the Atkore Business System (ABS), which is a critical part of our mission and a foundational system based on excellence in People, Strategy, and Processes, tied together with Lean Daily Management (LDM) to manage and sustain the business we have today, and Strategy Deployment Process (SDP) to create the business we aspire to become.

Having the right talent in the right roles enables successful ABS execution, improves our customer's experience, and delivers breakthrough results. Said another way, that's how we win!

Great Leaders Drive Value

Atkore is committed to creating an engaged and aligned workplace that helps drive an accountable and performance-based culture. Our team possesses a willingness tostrivefor breakthrough results,stays focusedon being standout leaders, and fullysupportsdecisions of the Company after robust debate. We consistentlylivethe Atkore mission,learnour strategic priorities andlinkbehaviors to those priorities, all in a way that's consistent with our core values. Together, we build stronger leaders and improve customer satisfaction which positively increases the overall value of the enterprise.

Atkore Delivers Value to You

By joining Atkore, you can expect to receive a competitive salary in addition to a comprehensive benefits package including medical, dental, vision, 401(k) with company match, a generous maternity/paternity leave, flexible spending accounts, tuition reimbursement, as well as life, accident and disability insurance. In addition, Atkore offers wellness programs and employee assistance resources to help employees achieve a healthy work-life balance.

Our dedicated employees are recognized for their commitment to our customers and making our company better than it was the day before.

Atkoreis an Equal Opportunity Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.

Atkore is a diverse company that believes its employees are the foundation for investing in its future, through the understanding that awareness and acceptance of our individual difference enhance inclusion and promote engagement and alignment. Diversity and inclusion are keys to growing our business and providing a work environment that fosters contributions by all employees.

Join our team and align yourself with an industry leader!