Sr. Application Specialist at Motorola in Dover, Delaware

Job Description:

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among other offerings.

Job Description

Works with the customer to understand deep business requirements as it relates to MSI applications. Includes requirements documentation, implementation, verification, training, and support. Responsibilities include Workflow Configuration, UI Customization, Provisioning, Training on MSI Applications, Capture Application Level Business Requirements BPR and Visioning Document, and Go Live Support. Responsible for setup and installation of technical systems, applications, or process designs for clients purchased or outsourced technology and business process solutions. Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements.

Qualifications:

• 5+ years experience in the following: Public Safety, CAD- Computer Aided Dispatch, Law Record Management Systems




• Technical expert in Law Enforcement Records Management.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background checkadministered by Motorola Solutions Inc. customers.

Basic Requirements

5+ years professional experience

Must be able to obtain background clearance as required by government customer.

Travel Requirements

Over 75%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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