Patient Services Spec-25108330-Patient Services-Nemours Home Office at Nemours in Jacksonville, Florida

Job Description:

Nemours is seeking a Patient Services Specialist (Full-Time), to join our Nemours Children's Specialty Care team in Jacksonville, Florida.

This position is responsible for performing as a customer service representative for all divisions. The Patient Services Specialist communicates with internal and external customers via telephone to accurately obtain and enter all essential information needed to complete registration and schedule appointments while following standard business practices. Provide excellent service to internal and external customers as a member of the Patient Access team.

• Customer Service: answer phone lines in a prompt and courteous manner, and handle appropriately.
• Registration: collect, maintain and ensure accuracy of patient and insurance information through the use of standard business practices.
• Scheduling: understand visit types and proper utilization of questionnaires to efficiently schedule appointments.
• Communication: daily management of electronic communication (Outlook messages, WebXchange, EPIC messages, Telephone Encounters).
• All other duties assigned by supervisor.

Job Requirements

• High School Diploma required.
• Minimum of one (1) year of medical office experience required.
• Customer service experience preferred .
• Call center experience preferred.