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Office Coordinator at Emerson Hospital in Concord, Massachusetts

Posted in Other 30+ days ago.





Job Description:

Office Coordinator


Job Ref: 21038

Category: Clerical & Administrative Support

Location:

Emerson Hospital, Baker Ave Facility,
310 Baker Ave,

Concord,
MA 01742




Department: Physical Therapy

Schedule: Full Time

Shift: Day/Eve shift

Hours: Approx 10-6:30. Exact scheudle to be determined with supervisor






The Rehab front desk coordinator is responsible for acting as a liaison between the patient/client and the Rehab Network. He/She will handle high call volume as well as direct patient reception and medical and rehabilitation provider communication. Success in this role requires ability to work as a team to prioritize patient care and expectations. Must maintain a calm and professional demeanor as well as ensure efficiency and exemplary patient/customer satisfaction in a busy clinical atmosphere.

Minimum Qualifications



  • Education

    • Associates degree or medical certification preferred

    • Exposure to medical terminology preferred




  • Experience

    • 2-3 years' experience in patient or customer service role

    • Proven patient/customer service with focus on quality and efficiency

    • Has demonstrated the ability to multitask in a fast paced environment

    • Proficient in Microsoft Word/Outlook

    • Knowledge of Redock strongly preferred




  • Licensure and/or Certification
    • Medical terminology preferred



  • Skills

    • Uses positive language

    • Excellent customer service skills.

    • Team oriented, team builder

    • Patience

    • Comfortable in a busy environment

    • Ability to change job functions from phone to direct patient contact

    • Ability to prioritize

    • Attentiveness

    • Must be able to read, write, and communicate in English.

    • Computer skills required.

    • Ability to maintain confidential information.




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