Customer Service Representative at Advanced Group in Mount Prospect, Illinois

Job Description:

One of our clients based in the Chicagoland area is currently seeking four (4) Customer Service Representatives to join their growing team. This position will be a remote opportunity and not require anyone to work onsite now or in the future.

Schedule: Monday-Friday 8:00am-6:00pm
Salary: 24.00/hr (about 50K)

What's In It For You?

-Competitive Base Salary with potential for monthly and quarterly bonuses

-Great Benefit Package

-Generous Paid Time Off Policy

-Birthday Holiday

-Annual Employee Appreciation day with raffles and prizes

-Department Lunches

-Holiday Employee Lunch - Offsite (gift cards and raffles)

-Annual Taco Day

Job Description:

-Responsible for answering customer telephone calls.

-Generate new and repeat sales by providing product and technical information in a timely manner.

-Responsible for cross-selling, up-selling, add-on sales, and offering promotional sales items.

-Determine customer requirements and expectations in order to recommend specific products and solutions.

-Educate customers about terminology, features, and benefits of products in order to improve product related sales and customer satisfaction.

-Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.

-Accurately process customer transactions such as orders, quotes, and returns.

-Provide accurate information regarding availability of in-stock items.

-Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.

-Fill requests for catalogs, information, and samples.

-Provide customer service for short ships, damaged goods, etc.

-Create purchase orders for special order parts and coordinate with the Purchasing Dept. as required.

-Inform management of errors with product, catalog and pricing information.

-Inform warehouse personnel of problems with inventory.

-Provide warranty support to customers for OEMs that we represent.

Requirements:

-Need 1+ Years of call center experience.

-Up selling experience required.

-Prefer experience with parts ordering or complex order entry.


Advanced Resourcesis a talent solutions organization headquartered in Chicago providing staffing, consulting, and workforce solutions nationwide. Our goal is to help people move their careers forward and help businesses solve their most complex challenges. Thanks to our commitment to providing an exceptional experience for both our clients and talent, we are a perennial winner of the prestigious Best of Staffing Diamond Award. By placing our team, clients, and talent first, every day we make a difference.

Advanced Resourcesis part of the Advanced Group, a talent acquisition and management, consulting, outsourcing, and professional services organization.


It is Advanced Group's practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.