Specialist F&B Programs at IHG in Atlanta, Georgia

Job Description:

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

Your day to day

The Specialist F&B programs role will develop plans and coordinate implementation for all Food and Beverage Programs and test initiatives. Develop, test, manage and evaluate F&B Programs to support the brand image, and to ensure profitability and guest satisfaction. 

• Assist with developing, implementing and monitoring all Food and Beverage test initiatives, ensuring accurate and useful data collection and analysis by developing appropriate measurement tools, assessing time frames for testing, training and follow-up, and working with F&B Consultants to evaluate the data they collect in their hotel visits during program testing. Track, compile and analyze data from hotels such as sales summaries of F&B programs. Generate reports and memos to upper-level management and to franchisees. 


• Write training and specification manuals to support F&B Programs.  Ensure that manuals meet all Company policies and are in accordance with local, State and Federal laws and guidelines concerning kitchen equipment, health and safety, etc. Develop training guidebooks and provide website information regarding program implementation procedures. 


• Conduct workshops for new general managers, F&B Directors and new owners; provide F&B orientation for new hires in other departments ,such as FPS; conduct field F&B workshops as needed; and assist F&B Consultants with field workshops as appropriate


• Maintain and refresh F&B programs as needed. Plan and coordinate two F&B Council meetings each year


• Communicate and interpret food and beverage standards to operators, operations leaders and  owners.  Communicate about Food and Beverage developments and offerings to the franchisee community via resource guides, conferences and tradeshows, and On-line web site.  Act as primary point of contact for these offerings, answering questions and addressing potential franchisee issues as necessary.  Responsible for all communication about F&B developments and offerings internally, to appropriate departments; work with public relations to promote F&B developments as appropriate.


• Consult with hotels regarding food and beverage training, outlet profitability or leasing opportunities; conduct periodic property visits to follow up on effectiveness of F&B Programs


• Coordinate with outside agencies, printers, vendors, and restaurant companies.  Follow-up with strategic alliances and procurement department to ensure marketing/ service fees are collected and distributed.


• Maintain F&B Website


• Triage F&B related questions and identify correct individuals to answer


• Administer Holiday Inn Menu Programs, including billing and relationship with Inner workings


• Perform other duties as required


• Manage internal and external weekly reporting to agencies and partners

What we need from you

Education –

BS/BA in Hotel Administration or relevant discipline or an equivalent combination of education and experience in F&B program management and/or F&B marketing

Experience –

2+ years administrative position with exposure to food and beverage operations and marketing with demonstrated ability in process management. 

Technical Skills and Knowledge –

• Demonstrated ability to organize and plan F&B program implementations in multiple locations, and to evaluate and track simultaneous implementations or tests.


• Strong verbal, written and visual training development/implementation


• Demonstrated understanding of profit and loss statements and sales summaries, and ability to read, solve and analyze F&B financial program data.


• Proficient in PowerPoint


• Demonstrated understanding of all Brand standards and programs Demonstrated knowledge of Federal, State and local health and safety regulations as they relate to the F&B operation in IHG hotels.

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer.  Minorities/Females/Disabled/Veterans