Technical Client Relationship Analyst at Equifax Inc. in St. Louis, Missouri

Job Description:

Equifax is hiring Technical Client Relationship Analysts in our Earth City, MO location! The Client Relationship Analyst maintains relationships and retains revenue with existing EFX Workforce Solutions (WS), Employer Services clients. CRA's are directly responsible for assisting external and internal clients with escalated and complex technical issues across multiple Workforce Solutions applications and services like The Work Number, I9, and more. S/he leverages technical expertise for project planning, system / technology / validation, testing and implementation planning.

These positions work 100% ONSITE, in Earth City, MO.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.




• Grow at your own pace through online courses at Learning @ Equifax.

What you'll do:

• Supports external and internal clients by investigating escalated and most complex access, configuration, compliance, functionality issues; troubleshoots using different production and support applications, file archives, logs, and technical team contacts to resolve reported problems. 




• Frequently interacts with external clients at mid to upper levels of client organizations with ability to deliver technical information and solutions to non-technical contacts. 




• Actively participates and often leads assigned projects and process improvement initiatives.




• Creates, monitors and presents service performance and client insights internally.




• Mentors/trains less seasoned analysts; documents processes, policies, technical notes for the team.




• Handles post-promotion testing, on-call support for urgent requests (including after hours support).

Qualifications:

• Bachelor’s degree, preferably in a technical field.




• 3+ years' experience in a technical or application support role.




• 3+ year's experience with Windows-based applications, file structures, editors, and file transfer methods.




• Working experience with data files, logs, configuration, database, SQL, and associated troubleshooting.




• 2+ year's experience in a client-facing role, resolving technical issues for external and internal clients.

Extra points for any of the following:

• I9 and Compliance Center product knowledge




• Project life cycle and methodology knowledge.




• HR services SaaS experience.




• Experience with cloud environments.




• Proficiency with learning new technologies and applications quickly.

Success attributes of an Equifax employee; does this describe you?

• Accountability




• Bravery




• Curiosity




• Collaboration




• Think and act differently




• Trust




• Ownership




• Decide-Execute-Ship

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-St. Louis-Rider Trail

Function:

Function - Fulfillment / Operations

Schedule:

Full time

Apply Now