Associate Consultant, Rewards and Benefits at Korn Ferry in Dallas, Texas

Job Description:

About Us

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.

Our 8,600 colleagues serve clients in more than 50 countries. We offer five core solutions:

• Organizational Strategy


• Assessment and Succession


• Talent Acquisition


• Leadership Development


• Rewards and Benefits

The Role

The purpose of this client facing role is to partner with Commercial colleagues to support clients through their annual data collection cycles. The role will manage a segment of high profile multinational clients with global operations, ensuring that remuneration data is collected for all countries under contract, enabling clients to fully utilize their KF Pay subscription. This role will actively contribute towards global data growth strategies by encouraging clients to additionally submit data in all countries where they have operations.

The role will manage the end-to-end data collection approach, including set up, sending
invites, tracking progress, chasing clients, running webinar support sessions, answering
queries, and escalating non-responsive clients to Commercial colleagues.

The role will work closely with colleagues in the Processing Centers, Commercial and local Delivery teams, and report to the Multinational Data Management Team Leader.
The job will require broad reward expertise, focusing on understanding the client needs and an awareness of all products and services available in the Pay category.

Key Accountabilities

• Takes responsibility for the entire data collection activities of Korn Ferry’s
  multinational clients.


• Actively encourages clients to participate in additional surveys beyond the
  contract.


• Delivers webinar data collection (DCT) enablement sessions to Multinational clients.


• Takes corrective action including escalation when necessary to guarantee  contracted data collection terms are met.


• Strong communicator who is confident to support clients across different managerial levels including Reward Directors, Regional Reward Managers and Analysts.


• Broad understanding of Pay Product Portfolio and global reward practices.


• Provides excellent client service, answering adhoc queries and ensuring client fully understands the process and commits to the submission deadlines.


• Provides feedback on Data Collection Tool enhancements and reports client issues to technical teams.


• Navigates a wide variety of existing processes, procedures and precedents.


• Tracks and updates client information in customer relationship management systems (Salesforce)

Skills & Experience

• 3–5 years’ experience in a professional business environment, preferably in
  HR, Account Management or Project Management


• University degree


• Excellent communication skills (written and verbal English). Additional language skills would be advantageous.


• Develops an internal network of relationships, proactively shares experiences and learnings.


• Salesforce proficiency.


• Experience working with data; specifically, data capturing, data accuracy and  handling confidential data.


• Proactively works to expand knowledge within the area of pay & benefits.

Other

Korn Ferry is an Equal Employment Opportunity/Affirmative Action Employer - Minority/Female/Disability/ Veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.