VP, Design Research - Innovation Accelerator at JPMorgan Chase Bank, N.A. in Palo Alto, California

Job Description:

We're looking for a VP of Design Research for our Innovation Accelerator to help create and drive the next generation of financial experiences for JPMorgan Chase & Co. (JPMC). Whether observing users, co-creating with stakeholders, or working with fellow team members, you are passionate about representing the human perspective and translating insight into tangible and delightful customer experiences at the intersection of digital products and financial services. Your work will have reach and impact on a massive scale in the financial services sector while working in a creative, dynamic and fast pace environment.

Location

• Our office is located in Palo Alto. However, due to Covid-19, most of us are currently working remotely. When the team returns to the office it is expected the candidate to be based in Palo Alto.

Role & Responsibilities

• Participate in the end-to-end design process contributing to the generation, critique and iteration of digital products and services across various financial touch points, channels and entire eco-systems.
• Plan and conduct user research with current and potential customers, in close collaboration with design and business leaders in the organization.
• Synthesize large bodies of research data to provide insights, identify opportunities, and generate conceptual frameworks.
• Translate and bridge research to tangible design opportunities and outputs (often times playing at the intersection of research and design (whether UX or Service Design).
• Facilitate co-creative sessions (e.g. user research, brainstorming, concepting) with key stakeholders.
• Create tailored artifacts such as presentations, reports, visual maps, storyboards, service blueprints, journey maps, personas, etc. to help our stakeholders understand and drive actionable paths forward.
• Drive research and design thought leadership internally and externally across the firm.
• This is an individual contributor role.

Required Skills

• Degree in Design Research, Service Design, Design Strategy, Interaction Design or other design-related field.
• +6 years industry experience in human-centered and/or participatory methods of research and design to identify unmet customer, market and institutional needs with demonstrated track record of being a part of the creation of new design concepts, services or business strategies to meet those needs.
• An online portfolio or samples of work demonstrating relevant experience.
• Proficiency in design thinking and design research methods.
• Proven experience on design engagements that balance user needs, commercial interests, and technological constraints
• Experience working in multi-faceted and complex stakeholder environments; working closely with product, business, technical and design leaders
• Demonstrated knowledge of research and design tools/methods (i.e. conducting research, facilitating workshops, generating conceptual frameworks and formulating insights related to the synthesis of the research data; creating tangible, compelling design expressions that communicate vision, and help our stakeholders develop great solutions.)
• Understanding of UX design principles and ability to bridge service experiences and touchpoints within a digital and product design context
• Strong visual communicator with ability to communicate abstract frameworks, insights, and concepts visually in a clear and engaging manner.

The softer required Skills

• Demonstrated ability to thrive in an ambiguous and dynamic multi-disciplinary environment balancing and managing diverse stakeholder needs
• Outstanding verbal and written communication skills to present up to C-level executives
• Ability to collaborate across various functional areas in the organizations and make the case for change through design

Nice to have

• Experience within a corporate and/or external innovation consulting firms focused on global design innovation and strategy
• Ability to concept and create prototypes (even in lo-fidelity) to learn and improve your ideas
• Proficiency with design software (i.e. Adobe Creative Suite, Sketch, Invision, Figma)
• Any technical knowledge in product development lifecycle, HTML, CSS, JavaScript
• Experience in the application of design systems (e.g. Material Design)
• Knowledge/past experiences in financial services

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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