Operations Manager, Caribbean (NAM) at Herbalife in Carolina, Puerto Rico

Job Description:

The role:

Lead the execution of NAM’s operations strategy for Puerto Rico, Jamaica and Trinidad and Tobago. Ensure order placement through order delivery experience for Distributors and Members is consistent across NAM markets and delivers high level of customer satisfaction. Develop relationship with local Distributor Leadership to better service their needs to grow their business.

How you would contribute:

• Align with Sales and Marketing to provide operational support to launch new products, promotions, and other initiatives




• Collaborate closely with Worldwide Supply and Transportation to ensure adequate product supply, assist with inventory planning, and ensure timely communication of any product availability issues to the NAM management team, and to Distributor leadership




• Lead monthly Sales and Operations (S&OP) meetings




• Partner with Regional Sales Manager to address Distributor complaints regarding operational issues




• Analyze ordering processes and make recommendations for improving the Member experience from order placement through product delivery




• Provide support and local knowledge regarding potential new product access locations




• Implement process controls to address gaps and ensure that our Caribbean warehouses operate in a manner that is consistent with Herbalife Nutrition’s policies and standard methodologies, offering Preferred Members and Distributors high service levels




• Maintain the relationships with all 3rd party importers and service providers and provide oversight to the operations and ensure adherence to contractual obligations




• Approximately 10-15% travel




• Perform additional duties as assigned

Skills and background required to be successful:

Skills:

• Excellent verbal and written communication skills, including executive presentations




• Highly self-motivated and directed with experience working in a fast paced, team-oriented and collaborative environment




• Strong quantitative and critical analysis skills




• Proven experience and involvement in Management Reporting and the development of operational metrics




• Ability to interact effectively at all levels with sensitivity to cultural diversity




• Demonstrated ability to establish and maintain a high level of customer trust and confidence




• Advanced negotiation and ability to solve problems




• Ability to lead, empower, train and develop staff




• Proficient in Excel and other MS Office applications

Experience:

• Minimum 7 years’ experience in operations, warehousing, supply chain planning and/or transportation




• Bilingual - fluency in Spanish and English

Education:

• Bachelor's degree in Business Administration or a related field




• Master's degree preferred

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At Herbalife, we value doing what’s right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife’s ongoing success.