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Enterprise Service Desk Specialist at Digital Intelligence Systems, LLC in Meridian, Idaho

Posted in Other 30+ days ago.





Job Description:


JOB DESCRIPTION

Hi from DISYS! We are seeking new IT Service Desk Specialists for contract-to-hire opportunities in the Boise metropolitan area, Idaho. You will start on a 6-month contract which will be turned into a full-time opportunity. You should have 2 years of previous customer support experience and basic IT skills, including Windows 10 and MS Office Suite applications.

What Will You Be Doing:


  • Provide Tier I technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions.

  • Use automated information systems to analyze routine situations.

  • Review incoming requests, both computer-generated and verbal, sort, code, and may prioritize for proper action.

  • Support users by fulfilling individual requests for information and/or training in the utilization of the various databases available.

  • Conduct technical research for source of information required in support of a request for information related to ongoing programs and proposal efforts.

  • Resolve problems or contact more senior technical support as necessary.

  • Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.

  • Help our clients and customers.

Qualifications:


  • High School Diploma or GED

  • 1 year of customer support experience

  • Strong knowledge of Windows operating systems. It is a plus if you know Linux and macOS, too.

  • Good knowledge of MS Office Suite and/or O365 applications: Word, Excel, PowerPoint, and Outlook.

  • Good verbal and written communication skills

It is a plus if you have:


  • Previous experience with customer ticketing systems

  • Valid CompTIA A+, Network +, or Security + certificate in hand

  • Valid security clearance: at least Interim, Active Secret or Top Secret clearance.

Job Details:


  • Type: 6-month contract, W2 > Full-time position after that.

  • Start Date: Next start date is 5/24/2021.

  • End date: 6 months > Full-time position later

  • Remote: No. You will work onsite.

  • Benefits: Health, dental and vision plan, 401(k), health and disability insurances, paid holidays, etc.

  • Pay: $24-$26/hourly + overtime expected ($52k-$60k/yearly)

  • Overtime: Expected > Higher incomes!

  • Shift work: Yes. Day and evening shifts, Tues-Sat, Sun-Thurs.

  • Training: You will start your employment with a training

  • Work Authorization: US citizens only

  • Relocation: No relocation assistance. If you are not local to Treasure Valley, you need to relocate at your own expense.

For immediate consideration please contact Mika Paeaekkoenen at mika@disys.com and send your latest resume and availability to interview. If you have any questions, please let me know.

DISYS can sponsor your interim security clearance.

If you have no CompTIA A+, Network +, or Security + certificate in hand, you will be able to complete it within 90 days at your own expense.

Digital Intelligence Systems, LLC (DISYS)is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.


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