Operations Sr Specialist III - Home Lending Document Collection at JPMorgan Chase Bank, N.A. in Monroe, Louisiana

Job Description:

As an Operations Senior Specialist, you will perform a variety of roles within the Home Lending Operations space, all related to facilitating the transition of a loan to closure.

Responsibilities

• Perform basic clerical tasks such as filing, photocopying, faxing, imaging, data entry and open correspondence
• Create and maintain loan files
• Work with the underwriting department
• Provide coverage for any of the support roles as dictated by absences or volume fluctuations
• Monitor and update various system records and credit website
• Communicate with external agents and internal colleagues to resolve issues and discrepancies
• Perform additional duties as assigned

Requirements

• Prior customer service experience preferred
• High school diploma or equivalent preferred
• Possess strong attention to detail and advanced problem-solving skills
• Ability to work in a fast-paced environment
• Basic office and computer skills
• Excellent written and verbal communication skills
• Ability to work independently or as part of a team

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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