Technology and Payments Customer Success Manager at Equifax Inc. in Atlanta, Georgia

Job Description:

The purpose of this job is to work with an assigned set of clients to ensure that they are achieving successful outcomes in their engagements with Equifax and ultimately want to continue to do business with us. This role will help provide support and guidance to the client in a non-sales role, specifically aimed at resolving complex internal Equifax issues that negatively impact the client.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.




• Grow at your own pace through online courses at Learning @ Equifax.

What you’ll do: 

• Relationship-based sales role responsible for optimizing the Customer Experience lifecycle within an assigned set of clients to ensure they are achieving successful outcomes in their engagements with EFX




• Facilitate post-Sales Implementation program management by establishing implementation and deployment success criteria and helping them to develop a plan to achieve those objectives and realize solution value expectations.




• Assess customer health by driving adoption, monitoring solution usage, assisting with reported issues and being the voice of the customer for future product roadmaps




• Acts as the connecting thread for internal teams with the customer across the customer journey, ensuring needs are met and pain points are eliminated, leading to account retention and renewals




• Maintain a strong understanding of the customer account, our solutions and industry best practices




• Sales and Account Management - Responsible for primary direct customer/client contact to acquire new business or develop existing business and/or accounts.  Closing sales of products and/or services in order to meet individual/team quotas and the organization’s business objectives.  Operates as the primary point of contact to the customer or partner for the purpose of the sale by delivering sales presentations, developing bids, responding to proposals and negotiating final terms and contracts.  




• Customer Success - Responsible for optimizing the customer experience lifecycle by building client relationships as a trusted advisor throughout the customer journey.  Demonstrates expertise of the customer’s account, collaborating to ensure they are realizing expected value from Equifax solutions, and seeking opportunities to increase value within the relationship.  Provides “voice of customer” perspective to functional areas across the business.




• Travel approximately 25-40%

Qualifications:

• 5-7 years of sales experience in customer success, account management, business development, or other client-facing role




• Bachelor’s degree in related discipline or equivalent experience  




• A minimum of 3 years of promoting value through the customer experience




• A minimum of 3 years working for or selling to complex, multi-divisional, multi-geographical customers in financial services




• Ability to create structure in ambiguous situations and design effective processes and creatively solve problems




• Experience working with cross-functional teams with a strong bias for action

Extra points for any of the following:

• Masters or advanced degree




• Experience in the digital marketing ecosystem

Success attributes of an Equifax employee; does this describe you?

• Accountability




• Bravery




• Curiosity




• Collaboration




• Think and act differently




• Trust




• Ownership




• Decide-Execute-Ship

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-Georgia-Remote

Function:

Function - Sales and Account Management

Schedule:

Full time

Apply Now