Systems Analyst I at Blue Cross Blue Shield of Michigan in Detroit, Michigan

Job Description:

Preferred Skills

Contact Center industry knowledge or experience 

Cisco UCCE knowledge or experience 

SQL Experience 

API knowledge or experience

Microsoft Office 

Advanced Microsoft Excel 

Plan, develop, test and implement IT system solutions that improve business efficiency and productivity as well as support business strategies and goals.  Identify and communicate business needs and translate business requirements into technical system and functional specifications.  Support one or more low to moderately complex business processes/systems for one business unit.  Serve as a project team member for projects of small to medium scope and moderately complex or sub-projects within a large or highly complex projects.

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  Participate in business short-term planning sessions to ensure understanding of business goals, direction and business requirements; provide input from an IT systems perspective. Provide data on cost projections for own work.
  


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  Serve as a liaison between business areas and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.
  


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  Translate business requirements into technical requirements.  Formulate and define system scope and objective based on user needs and understanding of business processes.  Develop, write, and communicate systems design, functional system specifications and functional architecture analysis.
  


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  Develop user and/or system test cases and validate test results during testing, as needed. Document system modifications.  Support/develop system manuals.  Support and may develop system enhancement communication.
  


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  Identify, investigate, resolve and escalate problems as needed.  Gather data to support recommendations to address problems. 
  


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  Procure technical assistance to help in problem resolution. Work closely with developers and end users to ensure technical compatibility and user satisfaction, as needed. Provide assistance in business case development (i.e., research, data collection, systems), as needed.
  


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  Stay abreast of new and emerging technologies.
  


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  Ensure understanding of Service Level Agreements (SLAs) and impact of work on the achievement of the service levels.  Support achievement of SLAs.
  


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  Other duties as assigned.
  

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in related field preferred.


• One (1) year of relevant system solution development, testing and implementation work experience required.

OTHER SKILLS AND ABILITIES

• Strong analytical, technical, interpersonal and communication skills.


• Knowledge of business operations, systems requirements and IT processes.


• Ability to work independently, or within a team environment.


• Other related skills and/or abilities may be required to perform this job.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.