Posted in Management 30+ days ago.
Type: Full-Time
The Service Delivery Manager (“SDM”) manages all aspects of operations in their designated Service Center, with a strong emphasis on Customer Service and profitable growth. The SDM will also support the Market Manager in delivering Sales Growth, with particular focus on the ‘Tailgater’ segment of their respective market. The SDM will work collaboratively with other areas of the business to ensure a positive involvement in Supply Chain planning, Training and Development, Receivables, Safety, Quality and Procurement.
The SDM will manage personnel in their designated Service Center area to ensure that industry leading levels of service are delivered to help maintain and acquire Customers within their designated area. The SDM is an experienced manager with a proven track record of gaining credibility from his / her team and customers, using a collaborative approach to drive process improvement and results.
Essential Functions: The SDM has the responsibility of delivering the Operational aspects of their local Service Center as well as maintaining and acquiring Customers within a Customer focused environment. Working through their team and in collaboration with Supply Chain, Human Resources, Procurement, Quality, Safety and Finance, the SDM is responsible for maintaining a safety-first culture, fostering employee engagement and satisfaction, meeting financial and operating objectives, ensuring a high level of customer satisfaction. To accomplish this, they:
QUALIFICATIONS: Knowledge and Skills:
Education and Experience: • BS/BA degree and 3 years supervisory experience or 5+ years’ supervisory experience without degree or significant experience (7+years) with Aftermarket Glass Replacement industry along with demonstrated leadership abilities required. Other Requirements: • Without assistance, must be able to lift up to 70 pounds • Ability to operate a forklift, order picker, and basic hand tools • This position could require travel up to 15% of the time based on business need including overnight travel. • Must have valid driver’s license. • Must have and maintain acceptable MVR (Motor Vehicle Report) as defined by safety requirements
Qualifications Desired: • Previous PNA or glass industry experience
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