Program Manager, Business Operating Platform, Remote position at Johnson Controls, Inc in Boca Raton, Florida

Job Description:

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

Who we are

Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls powering operational excellence at scale and enabling smart and connected shopper engagement. Our intelligent digital operating platform - Sensormatic IQ - combines the full Sensormatic Solutions portfolio, including unmatched insights into retail inventory, shopper behavior, and loss and liability, and Retailer and third-party solutions with advanced technologies, like AI and Machine Learning. This enables retailers to act on prescriptive, data-driven outcomes and confidently move into the future.

 

Want to learn more about Sensormatic Solutions and Sensormatic IQ? Find us here:

 

https://www.sensormatic.com/who-we-are

https://www.sensormatic.com/sensormatic-iq

NOTE: This position can be located in Boca Raton, FL or remote anywhere in the US, preferably in the Eastern or Central time zone.

What you will do

The program manager will be responsible for working with our strategic information technology and consulting partner and regional leaders to program manage the deployment of an integrated Business Operating Platform (“BOP”) for the customer service and delivery functions of Sensormatic Solutions.  The program manager’s objective is to achieve strategic and operational excellence across a global organization and ensure key performance measures are established and met.

This candidate will lead the program management function and will partner with our Global Process Owners (GPOs), our internal IT partners, and our external strategic partner to accomplish this.

How you will do it

• Lead the program management of the new BOP for the global customer service and delivery functional area.  Directly work with the service operations transformation leader on the transformation of the key business processes, track and report our progress.


• Lead the change management across the teams impacted


• Manage portfolio risk; develop consensus across multiple geographies, cultures, and competing interests


• Track and report on program progress, risks, change actions, mitigation programs, and other standard program management reporting activities.


• Support the transformation leader to assist in achieving the target-state programs/initiatives


• Participates in and supports the transformation leader as the critical liaison between the regions, the portfolios, and the functions by ensuring plan creation and alignment


• Drives a successful program mobilization and implementation


• Work with Global Process Owners of the BOP to identify issues during planning and develop remediation plans


• Assist in identifying process enhancement initiatives (for the scope of the program) to improve effectiveness, efficiency, and employee and customer satisfaction 


• Program manage cross-functional teams to execute plans


• Develop clear, coherent, and timely communications plans


• Report on plan development and implementation


• Program manage, measure, and communicate results against goals and plans


• Create and maintain project documentation


• Facilitate day-to-day coordination activities while adhering to standards and expectations


• Lead team meetings with all functional areas to track progress, identify issues, and develop action plans


• Manage business analyst team members assigned deliverables.


• Manage issues, risks and opportunities, escalating to management for issues that cannot be resolved

What we look for

Required

• Bachelor's degree


• Operations and/or IT background with 5+ years of global experience


• 5-8 Years of Project Management experience in a large multi-unit organization, systems implementation experience


• 5+ years' work-related experience managing large-scale, enterprise transformation programs


• Project Management Accreditation (PMP, PMI, Prince 2 or equivalent preferred).


• Solid track record of working with cross-functional business leaders to achieve global objectives


• Strong proficiency in implementing scalable business processes and driving organization-wide process improvement along with change and risk management


• International experience with the ability to think across disciplines, cultures, and scenarios


• Strong communication, negotiation, analytic, and critical thinking skills


• Ability to work in a global environment, cultural adaptability. 


• Virtual and remote team management ability.  Independent and innovative spirit.  Flexible and responsive to input.


• Experience with a wide variety of structured problem-solving processes and reporting tools, including Microsoft PowerPoint


• Ability to travel 10-20% - COVID pending

Preferred

• Field Service experience is strongly desired, not required


• ServiceMax experience or other service management system experience preferred


• Customer service and delivery experience


• Bilingual-Spanish speaker highly preferred
  
   

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.