Bilingual Case Manager (ORR) - Northeast Region at Providencia in New York, New York

Job Description:

Bilingual Case Manager (ORR)

LOCATION: Manhattan, Brooklyn, Queens, Bronx, Staten Island, Newark, NJ and Erie, PA

DURATION: Contingent Upon Award

SCHEDULE: Ability to work a flexible schedule to include nights, weekends and/or Holidays

TRAVEL: Ideal candidates are willing to travel for up to 30 days at a time

About Us

The Providencia Group is led by a purpose:  to address global challenges and make an impact that matters through delivering transformative solutions.  This purpose defines who we are and extends to relationships with our clients, our people, and our communities.   We combine purpose, innovation, and experience to deliver impactful results.

About The Team

We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.

What you’ll be part of – TPG Culture

At TPG, we expect incredible tangible results.  TPG professionals play a unique role in delivering these results.  We reach across disciplines and borders to serve our global organization.  We provide a roadmap for focusing on people, our work, and continuous improvement.  We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth.  We are the backbone of TPG. 

About the Role – Who You’ll Work With

Upon contract award, the TPG Case Managers will work closely with the Program Director, Reunification Manager, Clinical Services, potential sponsors, other workers/staff or stakeholders as applicable and in collaboration with the U.S. Department of Health & Human Services (HHS), Office of Refugee Resettlement’s (ORR) Reunification Management Unit and its care providers.  

What You’ll Do

• Conduct initial intake assessment of UC upon shelter arrival to include identifying potential sponsorship




• Complete UC, Risk and Sponsor Assessments in accordance with the Office of Refugee Resettlement (ORR) policies and procedures




• Identify and vet potential sponsor for reunification of UC(s) and also alternate/backups in case the initial sponsor is no longer available or able to care for the child




• Help sponsor understand, fill out, and sign required ORR forms and gather documentation for the Family Reunification Packet (FRP); if sponsor cannot read or write, assist in filling out the required forms in the packet on their behalf for them




• Keep the sponsor informed regarding the child’s case progress




• Discuss with the post release services that are available in the sponsor’s community for the child




• Regularly update UC portal and TPG case management tracking system (Vesta) with all UC case file required information, in accordance with ORR and TPG policies and procedures




• Meet regularly with the UC to discuss progress, ask questions, and make sure they feel they are receiving proper care during their stay at the shelter




• Provide weekly status updates on progress and/or challenges

Signs of Success or The Impact of Your Results

Successful communication, compliant documentation and timely reunifications within an effective turnaround time.

What we’re looking for

Key Skills:

• Ability to handle crisis intervention, conflict, confrontation or other complex people situations with compassion and decisiveness  




• Experience working with traumatized/exploited children and children with behavioral problems




• Knowledge of Microsoft Office (Word, Excel, Teams) required.




• Proficiency to easily listen to verbal communication and transcribe and translate that information into clear written error- free communication in English and/or Spanish




• Demonstrated ability to service a diverse group of clients, to include refugees or other minority families 




• Aptitude to work cross functionally with TPG personnel and Social Services Agencies to deliver the highest quality of work under extreme pressure and in a fast-paced environment




• Proven experience and high level of comfortability operating technology and learning new software applications quickly to perform data entry




• Ability to work independently in the field and exercise a high level of confidentiality 




• Knowledge of state, community, and agency resources for victims of abuse preferred 

Key Knowledge:

• Bachelor’s degree in Social Work or an equivalent degree in Psychology, Sociology or other relevant Behavioral Science




• Two (2) or more years of demonstrated experience in social work




• Bilingual in Spanish and English




• Available to work a flexible schedule, including nights and weekends




• Available to travel as necessary




• US Citizenship




• Favorable credit check




• Clean criminal background check




• Clean Child Abuse and Neglect (CAN) or Child Protective Services (CPS) check

Key Behaviors: To tailor the competencies to the job

• A long-term view on people expressed through compassion and support  




• A passion to be involved in high-impact work that makes a difference 




• A drive for excellence and continual improvement 

The Work Environment –  Will be between the home office and in the field within the respective locations, as assigned:  Manhattan, Brooklyn, Queens, Bronx, Staten Island, Newark, NJ and Erie, PA

Work Schedule - Due to the importance of this position, employees supporting this contract can be required to work extended hours to include evening work, on-call, and weekends to support time-sensitive or real-time complex services.  This position is considered ESSENTIAL.  This means that Case Managers are required to work during emergency situations, including inclement weather, natural and man-made disasters, etc.

Physical Demands - To perform the essential functions of the job, qualified candidates must be able to perform the following: reaching, grasping, hearing/listening, seeing/observing, mobility to walk for extended periods of time, run, carry, load and unload luggage.  Position does require the ability to read written documentation from a computer screen throughout the workday, stand or walk on various surfaces for long periods of time and drive vehicles, (alert/vigilant of surroundings) for extended periods of time.   

Condition of employment you will undergo:   

• A rigorous culture and competency testing process 




• A comprehensive criminal background check including fingerprint checks and state and local child protection agency registries 




• A Drug Test 

ONLY APPLICANTS WITH EXPERIENCE WILL BE CONSIDERED

If you want to make an impact that matters, apply today! 

For more information about the company please visit our website at https://www.theprovidenciagroup.com

Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.