HVAC Branch Service Manager at Johnson Controls, Inc in Capitol Heights, Maryland

Job Description:

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

What you will do

Under general direction, lead a truck based service business, growing the labor and material business, and delivering customer satisfaction plans, including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the assigned Service Teams. Manages the resources to maximize customer satisfaction and improve efficiency and profitability. Successfully recruits, develops and retains employees. Ensures overall operational excellence and service growth.

How you will do it

• Leads the execution efforts of the Service truck based business execution business and financial plans. Ensures consistency of delivery systems across the territory.


• Drives profitable growth through effective management of assigned assets (people, financial and material). Manages assigned assets in a manner that meets or exceeds profitability goals.


• With the Area Service Manager, develops strategic operating plans that aligns with SSA goals and visions. This includes participating on strategic Account Plans, annual financial and operating plans, revenue and margin forecasts.


• Leads efforts to identify, secure and retain service customers by actively networking with community business, governmental and professional leadership; establishing relationships that improve the local reputation of Johnson Controls and the branch, ensuring referrals and proposal requests.


• Builds an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets.


• Recommends and supports staffing requirements for the business. Serves as a communication channel to share the standard methodology strategies and results that will enable growth.


• Audits the efficiency of service operations and makes changes to improve performance. Ensures that contractual obligations are completed and customer satisfaction is achieved.


• Drives operational review meetings, reviewing proposals and estimates for accuracy.


• Coaches TBSM’s on appropriate levels of operating and overhead expenses incurred in service operations. Leverages' service operations activities and functions across assigned territories. Ensures that tools and processes are executed according to established standards to achieve customer satisfaction at the most effective cost.


• Together with the Sales, leads the appropriate assignment of customer accounts between service and the salesforce.


• Analyzes operations processes and provide recommendations for improvements. Analyzes service operations to identify potential customers/markets. Implements required changes on pricing and gross margins.


• Executes other managerial responsibilities and acquisitions consistent with established business strategy. Recruits, hires, and retains Service support operational staff. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports teaming with the appropriate matrix functional manager. Ensures a consistent level of mentorship, which includes: monthly ‘one-on-one(s)’, operational and financial reviews.

External Relationship:

The Branch Service Manager is actively involved in the local service community, industry organizations, and charity organizations and face-to-face networking with technical schools, community colleges, and local union leadership.

Internal Relationships:

• Assists the Area Service Manager on the successful execution of service strategies and objectives.


• Effectively plan for the future operational resource needs and assists in allocating in the preparation of the annual service financial operating plan.

What we look for

Required

• Bachelor’s degree in Engineering or Business or equivalent work experience.


• Eight to ten or more years of progressively more responsible operations management experience in the Service Industry including five years of direct management experience.


• High-level competence in written and verbal communication.


• Able to lead and direct diverse teams.

Preferred

• Master’s degree preferred.


• Previous sales and/or Account Management experience desired as well as industry networking.


• Strong presentation skills and proficiency in speaking to large audiences.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.