Customer Service Representative at Vector Security, Inc. in Columbia, Maryland

Job Description:

 

The Customer Service Representative is someone who is customer focused and who exhibits impeccable professionalism with both internal and external customer interactions. 

Main Responsibilities:

• Answer incoming calls and answer questions regarding service/installation/central station/billing, etc. 


• Follow-up to solve problems by scheduling work orders or notifying the appropriate departments of issues. 


• Check to ensure action was taken to resolve customers' issues. 


• Record customer interactions/resolutions/details of complaint in computer system. 


• Perform other administrative duties as assigned.

Qualifications:

• Minimum of two years call center experience


• Excellent customer service and communication skills


• High school equivalent required

Benefits:

Along with competitive compensation and career advancement opportunities, we offer a comprehensive “Total Rewards” package. Qualifying employees receive:

• Medical, dental, and vision coverage


• Company paid life and AD&D insurance


• Company paid short- and long-term disability


• Voluntary benefit products


• 401k retirement savings plan after just 60 days


• Paid time off for vacation, sick and floating holidays


• Tuition reimbursement


• Employee Assistance Program (EAP)

Company Overview:

Two-time winner of Dealer of the Year from SDM Magazine, two-time winner of the Police Dispatch Quality (PDQ) Award, and multi-year winner of the Central Station Operator of the Year Award from The Monitoring Association. Top 5 largest security company. Sure, we’ve got the hardware and the recognition, but the real reason to join Vector Security is our people. People who are passionate about the work they do. Energetic people who innovate, who take on new challenges. People, perhaps, like you.

 And when we find good people, we hold on to them…through career advancement opportunities, internal promotion, continuing education, and performance incentives.

 So whether you’re a proven leader in your discipline or looking for new challenges, Vector Security may have the right opportunity for you. We seek driven, proactive, talented individuals who are excited about what the future holds. Because we are. Come join us and find out for yourself!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Experience

Required

• 2 year(s): Call Center


• 2 year(s): Customer Service

Education

Required

• High School or better

Skills

Required

• Ability to multi-task


• Conflict Resolution


• Communication

Behaviors

Required

• Team Player: Works well as a member of a group


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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