Posted in Other 30+ days ago.
Job ID:23629
Location:450 Brookline Ave,
Boston,
MA 02215
Category:Operations
Employment Type:Full time
Overview
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
TheSupervisor, Established Patient Operations provides daily oversight and direction to a team of Clinical Scheduling Specialists (CSS) and Protocol Schedulers to ensure all established patient scheduling is completed in accordance with DFCI scheduling guidelines and customer service standards. The Supervisor, Established Patient Operations reports to the Mgr Established Patient Operations.
Requirements
PRIMARY DUTIES AND RESPONSIBILITIES:
SUPERVISORY RESPONSIBILITIES:
Supervises team of Clinical Scheduling Specialists and Protocol Schedulers. Responsible for recruiting, onboarding, and training of staff. Provides regular coaching and feedback. Manages staff performance and conducts annual reviews. Collaborates with Human Resources on policies and procedures, leave administration, employee relations and corrective action process.
Qualifications
MINIMUM JOB QUALIFICATIONS:
A Bachelor's Degree in health administration or related field is strongly preferred, along with 2 years of related health care and/or customer service experience.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.
Boston,
MA 02215
Category:Operations
Employment Type:Full time
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