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Senior Technical Account Manager at NetApp in Atlanta, Georgia

Posted in Management 30+ days ago.





Job Description:

About NetApp

We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?


Job Summary


The Senior Technical Account Manager (TAM) plans andoversees enterprise-level support and service activities for company products and services for a designated client or group of clients.

To be a successful TAM in this positionyou are highly technicaland possess hands-on technical background in Storage and Cloud, as well as experience with Azure, AWS, and/or Google Cloud (GCP).

Ensures quality service and operational performance within the parameters of program and delivery standards.

Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.

Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

* This is a customer-centric, technical role in our Support organization, not a Sales opportunity. * Candidates can be located near the Research Triangle Park (RTP) NC campus, or in other US locations in the East or Central time zones. *


Job Requirements



  • * Hands-on technical expertise implementing NetApp cloud solutions in the major Cloud Providers *

    * Ability to drive and lead solving customer problems across the major Cloud Providers

    * Clear and demonstrated understanding of NetApp Cloud Services

    * Strong understanding in cloud solutions, data storage, and networking

    * Excellent interpersonal communication and customer service skills in order to collaborate successfully with customers and cross functional teams, influence behavior and drive actions

    * Proven ability to manage complex, high pressure situations, staying focused on the right priority and effectively handle time-management

    * Able to build a communications plan, aligned to the customer's key technical solutions, influencing customer behavior over a stretched period of time (1-2 years), aligned to NetApp's product technology strategy.

    * Mastery of escalation management through full management spectrum at customer and internal. Collaborating and interacting with CCT and CAP level teams, EPS and Engineering.

    * Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment - visits to the customer's domestic sites as required


Education


Typically requires a minimum of 12 years of related experience with a Bachelor's degree; or 8-10 years and a Master's degree; or equivalent combination of relevant education/training/certifications and applicable senior level industry experience.



Applicable Certifications are a plus, but not required.


Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.



We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.



If you run toward knowledge and problem-solving, join us.



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