Technical Support Engineer - Second Shift at NetApp in Research Triangle Park, North Carolina

Job Description:

About NetApp

We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?

Job Summary

Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

* This is a second shift opportunity, with approximate hours of Monday-Friday, 1pm-10pm. Additional compensation is offered for working an off-shift schedule. *

Job Requirements

*Solid understanding of the following protocols and applications:

-NFS, the UNIX remote file sharing protocol -CIFS, the Windows NT remote file sharing protocol -SAN connectivity methodologies for storage systems -TCP/IP and Networking -RAID -NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System (EOS) -NetApp solutions developed around specific applications involving E-Series and/or FAS storage systems -The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)

*Must have at least 1 or more areas of expertise such as:

-NetApp hardware platforms and peripheral devices -Data ONTAP operating system and NetApp High-Availability (HA) technology -NetApp E-Series controller operating system and technologies -UNIX/Linux configuration, administration and technical support -Microsoft Windows environment configuration, system administration and technical support -NAS and/or SAN storage and surrounding infrastructure -Network Attached Storage protocols experience (NFS/CIFS/iSCSI) and related required protocols (DNS, NIS, and Active Directory) -NetApp Cluster-Mode Storage Solutions and related technologies -The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions -Serverand Desktop Virtualization Solutions

*Strong written, verbal,interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations.

*Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.

*Ability to follow standard engineering principles and practices.

*Creative approach to problem solving.

Education

Typically requires a minimum of 5-8 years of related experience with a Bachelor's degree; or 3-5 years and a Master's degree; or equivalent combination of applicable education/training/certifications and related professionalwork experience.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.



We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.



If you run toward knowledge and problem-solving, join us.