Posted in General Business 30+ days ago.
Type: Full-Time
Paylocity is an equal opportunity employer.
Don't just land a job. Launch your future.
Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management.
But what makes us different is that our technology is backed by a culture that cares. We care about our team members, clients, and partners - because people matter most. And people have always been at the heart of our business.
Since our founding in 1997, this is the thing that's stayed the same, from our employees to the millions of users nationwide that access our platform. We pride ourselves on partnering with our clients to build the workplace they and their employees crave.
Let's go forward together.
Position Overview:
The Associate EUC Support Analyst is responsible for providing frontline support, solving technical problems for our employees, and being instrumental in developing solutions to best address our Paylocity team members' needs in a fast, reliable manner. This role monitors incoming chat, email, telephone ACD and ticket queues. You will provide troubleshooting and support virtually, as well as over the phone, for employee workstations, software, laptops, mobile devices and printers. The Associate EUC Support Analyst is the entry point to all support requests for our Paylocity team members, having the unique opportunity to provide a positive first interaction for all employees within Paylocity!
Who You Are:
Reports To:
Responsibilities:
The below represents some of the primary responsibilities of the position. Other duties may be assigned as needed.
o Password resets
o VPN Troubleshooting and support
o Outlook Troubleshooting and support
o Acting as a point of reference to navigate Technology space with general "How To" assistance
o Access Requests
o Provisioning softphones and assisting with setup/troubleshooting
o Software Installation/Troubleshooting
o Mobile Device Troubleshooting
o Distribution List requests/adds/changes
o Active Directory User and Group management
Soft Skills:
Our journey forward.
Paylocity strives to create an organizational culture where every employee has a voice, feels truly welcome, appreciated, and free to be themselves, and is empowered and enabled to do their best work. A strong commitment to diversity, equity, and inclusion is critical to creating such a culture.
We've made great strides to support diversity, equity, and inclusion. That being said, we realize there's still room for improvement. Our current focus is on the following initiatives:
This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
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