QA Consultant - Lev (Remote) at Cognizant in Indianapolis, Indiana

Job Description:

WHAT IS LEV?

Lev is a digital consultancy that works with marketers to level up their customer experience using Salesforce products.

We’re a marketing-focused consultancy that’s all about improving the customer experience. We weave strategy and expertise into every solution to level up customer engagement and drive marketing success. While Salesforce gives organizations the foundation and flexibility to power even the most complicated businesses, Lev helps you put plans into action so you can get the most out of your investment.

As a Salesforce Platinum Partner, we’re building a team of marketing strategy experts that helps brands leverage Salesforce products to better connect with their customers. We have offices in Indiana and Arizona, and remote workers across the country. We hire the best and brightest in the industry. Sound like you? Keep reading.

This position is available for Remote Candidates across the United States.

ABOUT THE POSITION:

The Email QA Consultant is responsible for maintaining Lev's high standard of excellence for our customers' email campaigns. In this role, you will follow a formal QA process to ensure every program and campaign is reviewed and approved to ensure accuracy before sending. Your role will be to constantly question our current systems and engagement workflows, identifying process improvements and driving them to fruition wherever possible.

 
RESPONSIBILITIES:                                                          

• Act as a consultant for both clients and the internal team to ensure enforcement, development and refinement of processes.


• Conduct quality assurance reviews and other activities to ensure the accuracy and timeliness of email deployments. 


• Follow best practices and guidelines for ensuring the highest quality and accuracy of standard and ad hoc marketing campaigns.


• Suggest and implement refined/new best practices that can be adopted by the Lev Campaign Services team and campaign clients to help prevent recurrence of errors.


• Build standard and customized QA reports for monitoring accuracy of all campaign work.


• Enforce and improve the current campaign QA process both internally and to the external client.


• Develop robust campaign documentation, including customer specific work instructions; update existing documentation as needed. 


• Facilitate tracking of and communication on identified issues.


• Identify quality issues prior to work product being delivered to clients/vendors.


• Monitor status and collaborate with the campaign development team to determine impacts and communicate status internally and to the client.


• Contribute to building Lev’s culture.


• Complete other duties as assigned.

EDUCATION AND/OR EXPERIENCE:

Required:

BA/BS in Computer Science, IT, Writing, Literature or related field or equivalent experience.

Preferred:

• Experience within a marketing operations/campaign team environment.


• Familiarity with Salesforce platforms, particularly Marketing Cloud


• Familiarity with campaign management tools such as Asana or Basecamp equivalent.


• Testing and QA of email in multiple browsers and ISPs.


• Beginner SQL proficiency.

Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a “Green Card”) for this role.