Process Analyst at Chubb in Chicago, Illinois

Job Description:

Combined Insurance, a Chubb Company, is seeking a Business Consultant / Process Analyst to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals—just like you!

JOB SUMMARY:

 As a Business Consultant / Process Analyst, you play an important role in helping to define strategy for Combined Insurance’s business and managing the successful planning and execution of its strategic initiatives. A key focus will be driving operational excellence throughout the organization, in multiple departments from Finance to Operations and Claims. This role will partner with Process Owners to optimize processes, analyze data and pursue opportunities for improvement and/or automation.

RESPONSIBILITIES:

• Understand end-to-end business flows and translate those flows into business process models, context models, business rules, screen flows and keystroke level detail according to an agreed standard.


• Understand the customer experience by adopting an outside in focus and create customer journey maps to document that experience.


• Establish volume counts from systems and undertake time studies to determine headcount on the process.


• Harvest as-is business performance and process information according to a defined standard to perform as-is process analysis and assessment within a defined scope.


• Participate in Failure Mode & Effect Analysis to eliminate and mitigate items inhibiting process optimization, inclusive of training and upskilling for better performance.


• Apply problem solving techniques to problems / opportunities identified within a defined project scope for the Process Owner or business lead.


• Participate in the Intelligent Process Automation Discovery process to create and maintain a pipeline of use cases for automation.


• Provide input to business requirement/user stories and acceptance criteria to be approved by the Product Owner.


• Use hypothesis-based problem solving and drive decisions using data-driven, fact-based analysis


• Partner with leadership to build business cases and develop executive roadmaps


• Help refine business goals/objectives, create future state business architectures, define/prioritize desired capabilities, and design business solutions spanning people, process, and technology

SKILLS/EXPERIENCE:

• Bachelor's degree and at least 3 years of experience; insurance experience is preferred


• 2-5 years of consulting experience is preferred


• Demonstrated experience in process analysis


• Green Belt Certification in training or equivalent project experience is a plus

COMPENTENCIES:

• Basic Project Management skills


• Competent at Excel, PowerPoint, Visio (or other similar software)


• Ability to simply and clearly convey and communicate complex processes


• Ability to multi-task in a fast-paced environment


• Ability to work independently on assignments of moderate complexity


• Ability to map processes for as-is and to-be


• Understands and applies problem solving techniques


• Understands technology as a process enabler


• Understands agile as a delivery method and ways of working


• Strong communication skills, written and verbal, and ability to clearly articulate messages


• Highly organized, extremely goal oriented mindset, logical, thorough, and detail-oriented


• Strong quantitative and qualitative analysis, problem solving, and troubleshooting capabilities


• Out of the box thinker who can take a step back and find alternative solutions


• Possess intellectual curiosity and learning agility - the ability to quickly grasp new concepts and emerging technology, proactively seeks out learning and continuously expands expertise

EDUCATION: 

Bachelor's degree – Engineering or Business Operations

OUR BENEFITS:

As a Combined corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Our Company is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

Health insurance

Dental insurance

Tuition reimbursement

Study hours for actuarial exams

A company-match 401(k) plan

Disability insurance

Life insurance

Employee referral bonuses

ABOUT COMBINED INSURANCE:

Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations.

Our parent company is one of the world’s largest multiline property and casualty insurers. With operations in 54 countries, the Company provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

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