Experity in Machesney Park is seeking high energy, customer service loving individuals to join our team. No experience needed, you just need to be willing to learn, be an awesome team player and we will train you and teach you everything you need to know!
Bring your X Factor! Experity is looking for the next winner of our X Factor award – Peer nominated award for team members that eXemplify all core values! Take control of your career and apply today! We are seeking open minds that enjoy learning and growing with our eXceptional company.
Start date: ASAP
Pay: $15.00 an hour
Bonuses: Quarterly bonuses AND a $1000 sign-on bonus!
Job Type: Full time
Location: Onsite at our office in Machesney Park
Work Schedules Available: Monday – Friday
7:30 am – 4:00 pm
8:00 am – 4:30 pm
Flex time available after training
Over time opportunities
Why we love it:
In addition to medical/dental/vision benefits, we offer:
Family friendly events throughout the year
Door Dash lunch delivery - provided once a month during COVID
Fitness reimbursements
Employee Assistance Program
Generous maternity/paternity leave
Paid vacation and 8 paid holidays
401K company match AND our Experity Synthetic Equity Program
And more!
What your day looks like:
Working together in a team atmosphere, must be able to hold team members accountable
Applies payments and adjustments to patient accounts
Follow up with insurance payers for processing of appeals and errors
Interact with clinicians, managers, and clients as needed to resolve outstanding items
Maintain current understanding of applicable coding guidelines, state and federal regulations, and managed care guidelines
Meet productivity and quality assurance benchmarks
Perform quality assurance on team’s work and provide feedback to management and team member about job performance
Provide phone coverage as needed
Receive and resolve inquiries, concerns, or complaints related to patient accounts from patients, insurance carriers, employers, etc
Responsible for resolution and appropriate refunding of credit balances, denied claims, and charges on hold. Includes working credit balance reports as needed
Review and coding of patient medical record in compliance with standard coding guidelines
Review explanations of benefits for correct adjudication and payment according to applicable managed care contract terms and reimbursement
Review of unpaid claims, researching denials and/or lack of activity to ensure timely payment and maintain cash flow
Other duties as assigned
Education and Experience:
High school diploma or equivalent
Preferred:
One year experience in customer service/physician office
Knowledge of medical terminology
Every Team Member lives and breathes our Core Values: