Inside Sales Coordinator at Federal Signal Corporation in University Park, Illinois

Job Description:

Federal Signal has an immediate opening for an Inside Sales Coordinator based at our University Park, Illinois facility.  This position will be responsible for generating sales for assigned accounts through proactive outreach. This role will also act as an important link in ensuring that inside and outside sales representatives and customers are aligned in a professional manner through all stages of the sales process, including but not limited to: quoting, account data capture, direct customer service, and close interaction with other support departments such as credit, marketing and production.

Essential Job Duties and Responsibilities

• Promote and sell products and services to assigned accounts. Explain promotional offers.


• Generate and direct sales leads to appropriate member of sales team.


• Maintain accurate records of all sales and prospecting activities utilizing CRM.


• Responsible for management of assigned key accounts.


• Consults with customers regarding the correct product mix based upon customer need, desired effect, technology involved, and product/service application.


• Interface daily with customers, 3rdparty sales representatives and Federal Signal Sales personnel via telephone, email, chat and electronic data interface (EDI). 


• Continually acquires and builds knowledge on products/services to provide customer assistance in selection of our product lines.


• Maintain a high level of Customer Experience, grow/build upon existing relationships and foster new ones with end users, distributors, Manufacturer Representatives, and Regional Sales Managers.


• Respond to emails, phone calls, and other forms of correspondence in a timely fashion.


• Proactively create opportunities for new business.


• Maintains order entry function through receiving orders, checking model numbers and other data for accuracy, and enters orders in the operating system.


• Answer questions regarding product, warranties, and other logistics.


• Expedites past due orders and long lead times to satisfy customer needs.


• Reviews return material authorizations for accuracy and secures necessary approvals.


• Proactively communicate with customers to address any issues regarding orders.


• Perform other duties, assignments and special projects as required.  

Position Requirements

• Bachelor’s degree in related field required or equivalent work experience. 


• 3-5 years' experience in sales, customer service, project coordination and/or direct support of sales team.


• Detail and relationship oriented; gets along well as part of a team.


• Strong multi-tasking ability.


• Ability to deal with a variety of constituents including sales representatives, sales managers, customers, customer service and operations.


• Excellent communication skills - written and verbal.


• Strong people skills, follow up skills, and ability to troubleshoot and resolve issues.


• Ability to work productively, efficiently and effectively with initiative and drive under tight timelines.


• Proficiency with Microsoft Outlook, Word, Excel and Power Point.


• Ability to use CRM system, access company sales records, JD Edwards look-up skills, and Business Intelligence tools.


• Skilled in consultative sales with customers.


• E-Commerce and online chat knowledge highly preferred. 

Benefits of Employment

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

Company Description

Federal Signal Corporation (NYSE: FSS) provides products and services to protect people and our planet. Founded in 1901, Federal Signal is a leading global designer, manufacturer and supplier of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Oak Brook, Ill., with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems.

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, call Human Resources at 630-954-2000. All other applications must be submitted online.

Federal Signal in University Park is a leading manufacturer and supplier of comprehensive systems and products used to protect people and property. Our products and integrated solutions include systems for campus and community alerting, emergency vehicles, first responder interoperable communications, industrial communications, and command and municipal networked security. Specific products include: lightbars and sirens, public warning sirens and public safety software. We manufacture our safety and security systems in the United States, Europe and South Africa.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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