Visitor Center Associate P/T – Robert Mondavi Winery at Constellation Brands in Oakville, California

Job Description:

Job Description

$500.00 SIGN ON BONUS

Position Summary

Visitor Center Associates are ambassadors of Robert Mondavi Winery. This position requires someone passionate about wine and hospitality with a strong customer service skill set. The Visitor Center Associate will provide table service, wine education, conduct consumer experiences and provide support in our retail gift shop to guests at Robert Mondavi Winery. 

Responsibilities

Experiences and Wine Education

• Conduct public and private guest experiences for consumers and trade guests as needed.


• Host specialty programs, lunches or dinner as assigned.


• Promote and represent winery by pouring at off and on-premise special events.


• Maintain, update and expand knowledge of the winery, viticulture, enology and food by participating in educational training, seminars and tastings within the winery and through outside sources.

Visitor Center Sales and Service

• Promote and sell wines and merchandise by assisting and educating guests in tasting wines and making purchasing decisions.


• Share knowledge about all wines and merchandise in an open and friendly manner with the goal of helping customers develop enthusiasm and appreciation of our wines.


• Promote membership in wine club as applicable.


• Greet all guests promptly and graciously and provide knowledgeable, consistent and courteous responses to questions, complaints and/or problems.  Insure that all problems are resolved to the customer’s satisfaction.  Refer to management as appropriate.


• Fulfill customer orders and use point of sale systems to complete sales.  Properly operate point of sale system and accurately follow transaction procedures.


• Serve food pairings as ordered by guests, following all appropriate food handling procedures.


• Record tasting wines used.  Make sure empty bottles are put in appropriate holding area.


• Assist in training and orientation for new and/or on-call staff.


• Responsible for compliance with CWUS sustainability policies and practices which are economically viable, socially acceptable, and environmentally sound.  This is done by supporting programs at each location for conservation, energy efficiency, and recycling, which are critical for our operations to achieve tangible environmental results.


• Safety-follow safe operating procedures, support safety programs and policies to safeguard personal safety, company property, environmental and team member’s safety.

Minimum Qualifications

• Excellent verbal and written communication skills with a genuine desire to help customers in a friendly, courteous, and professional manner. Ability to work under pressure and on tight deadlines and to multi-task effectively. Professional phone and email skills with a strong team-oriented work ethic.


• Knowledge of wines, wine production and the wine industry.


• Experience in a high-volume, luxury retail, restaurant or hospitality environment.


• Proficient with PC software including: Microsoft Word and Excel.


• High School diploma/GED.

Physical Requirements/Work Environment

• Must be able to work extended hours including weekends and holidays.


• Must be able sit and/or stand for long periods of time, and work on a computer for extended periods.


• Must be able to work both inside and outside in varied weather conditions.


• Ability to lift up to 55 lbs. regularly.


• Must be at least 21 years of age.

Location

Additional Locations

Job Type

Job Area

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).