Job Description:

Description

ESSENTIAL RESPONSIBILITIES:

People Management:

• Communicates and collaborates effectively with EHG leaders and staff as it relates to assigned practice needs for staffing, credentialing, enrollment and scheduling requirements.


• Establish and maintain strong relations with surgery center leaders, providers, hospital and EHG personnel. Escalate day-to-day operational issues to Senior Director, Practice Operations and Senior Director, Business Operations as needed.


• Conduct annual performance reviews for clinical and non-clinical staff.


• Coordinate the orientation process of clinical and nonclinical staff.


• Liaison to surgery center leaders to facilitate communication and provide support. Facilitate connections with appropriate personnel for further assistance when required.


• Interfaces with Manager of local surgery center and stays abreast of local staffing and management needs. Provides guidance to practice staff in communicating expectations to clinicians.


• Ensure new hires are oriented, trained and new hire checklist is completed. Coordinate training/educational courses to include shadow/orientation shifts. Support creation of new hire provider manuals..

• Coordinates and resolve issues and conflicts quickly and efficiently, balancing patient, practice and division needs. Assumes more direct accountability by facilitating multi-departmental resolution of complex issues.


• Manages a small practice (generally with fewer than five physicians.

Business Management:

• Ensures timely completion of fair and adequate provider schedules. Import schedules into databases and release to providers. Maintain provider and staff schedules to assure all shifts are covered and schedules are up-to-date in all databases at all times.


• Schedule and coordinate meetings, agendas, minutes, calendars and answer and screen provider calls.

• Run reports as assigned. Track and Trend important data points. Monitor and report metrics as requested from EHG Leadership


• Assist with development and execution of operational strategies and planning activities.

• Establish a plan for disaster response and recovery.

• Assist with the recruitment of providers. Coordinate interviews and travel schedules as needed. Maintain communication with Credentialing, Enrollment and Payroll regarding onboarding.

Process Improvement:

• Works closely with management to identify issues, brainstorm options, seek new opportunities to reduce cost and optimize resources.


• Provide input into issues of staffing and productivity. Provide education to providers regarding scheduling policies.


• Assist in the development of quality plans and monitor process improvement

• Anticipates issues, looks at existing procedures and seeks out best practices to improve efficiency and profitability. Engages operations staff, providers and leadership as needed to achieve desired results.

• Investigate and facilitate resolution of billing issues of varying complexity that directly influence client and patient satisfaction.

General Administrative:

• Adhere to all company policies and procedures.


• Assist provider credentialing to pull necessary information as necessary.


• Organize files, contracts and confidential paperwork.


• Maintain and send reminders to all providers regarding licensure expirations, credentials and compliance training

Regulatory Compliance:

Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems

KNOWLEDGE AND SKILLS:

• Understanding of the healthcare industry and its evolving trends


• Strong customer service orientation, results oriented; resolves problems in a timely manner


• Excellent communication, collaboration, and organization skills


• Working knowledge of medical terminology


• Proficiency with EMR systems and software applications, including Microsoft Office Suite

Education/Experience:

Bachelor's degree with a minimum of five (1) year experience within the healthcare services industry, specifically with a physician practice required. Expertise in Practice Management, specifically Ophthalmology, Gastroenterology and Multi-specialty operations preferred. Experience scheduling, credentialing, and recruiting providers preferred.

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages.

Language Skills:

Ability to understand, read, write and speak English. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to successfully write business correspondence. Ability to effectively present information, respond to questions and professionally interact with managers, employees, clients, vendors and the general public.

Reasoning Ability:

Ability to recognize and define problems, collect data, establish facts, draw valid conclusions and correct errors. Ability to understand and interpret basic financial data. Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.

Other Qualifications:

Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. Adapts to changing business needs, conditions, and work responsibilities. Earns others' trust and respect through consistent honesty and professionalism in all interactions. Understands and learns from what others say. Manages own time, priorities, and resources to achieve goals. Conveys ideas and facts orally using language the audience will best understand. Promotes cooperation and commitment within a team to achieve goals and deliverables. Conveys ideas and facts in writing using language the reader will best understand. Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner. Strong verbal and written communication skills required. Must be detail oriented and organized. High integrity, including maintenance of confidential information. Must be able to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency.

Proficient computer skills (including, but not limited to accounting software; Windows based spreadsheet/word processing package, Internet and email) required.

Based on business need, the ability to work a flexible schedule, including some evenings and weekends as approved in advance.

CORPORATE CORE VALUES

Puzzle Solving-Turning challenges into opportunities in a collaborative, agile and creative way

Excellence-On a never-ending quest to improve and exceed expectations

Ownership-Taking responsibility for our actions, relationships and partners' success

Positive Environment-Respectful, caring, trusting and supportive of the team

Leadership-Leading by example, staying true to our values and dreams

Ethics-Committing to always doing the right thing guided by integrity and transparency

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Works within well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts. If working within corporate office, noise level in the work environment is usually quiet to moderate.