Video Teleconferencing (VTC) and Audio/Visual (A/V) Support at Scientific Research Corporation in Fort George G Meade, Maryland

Job Description:

PRIMARY DUTIES & RESPONSIBILITIES:

• This support is inclusive of all VTC & A/V systems in the MARFORCYBER teleconferencing architecture and related systems on the above networks, to include, but not limited to: Scheduling platforms, User endpoints (Desktop VTC), and Multipoint bridging and gateway devices


• Integrating video, SVTC, and DVTC capacities into other systems (e.g., VoIP teleconferencing, enterprise infrastructure services)


• Video and VTC operations and maintenance services include, but are not limited to: Operating and maintaining the video, SVTC, and DVTC management systems


• Repair and configure of directly related infrastructure


• Capacity and availability monitoring


• Performance tuning of network and systems


• Troubleshooting and testing associated equipment


• Account management (adding, modifying, deleting video, SVTC, and DVTC accounts)


• Deploying services and hardware upgrades


• Provide teleconference, video, and video teleconferencing (VTC) installation, operations, and maintenance services


• Respond to incidents and outages; taking corrective actions to resolve the issue; and escalating issues that cannot be resolved


• Design, install, integrate and manage existing video and video teleconferencing systems (desktop video teleconferencing (DVTC) and room-based secure video teleconferencing (SVTC)) as well as support all upgrade activities or improvements to those systems


• Assist with protocol standardization efforts and interoperability; define needed conferencing capabilities; and pre-coordinate known service interruptions and outages


• This work will involve both remote and on-site support. The networks supported shall include the Non-Classified Internet Protocol Router (NIPR), Secure Internet Protocol (SIPR), and Top Secret networks


• The required support may occur outside of normal working hours due to operational needs or end points being located in various time zones


• Adjust scheduling to accommodate events requiring support outside of normal working hours (with lead time warning provided by the Government), no overtime is authorized