Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Corporate & Investment Banking delivers a comprehensive suite of capital markets, banking, and financial products and services. A trusted partner to our clients, we provide corporate and transactional banking; commercial real estate lending and servicing; investment banking; equity; and fixed income solutions including sales, trading, and research capabilities to corporate, commercial real estate, government, and institutional clients across the globe.
The Mortgage Finance Group (MFG) within Asset-Backed Finance provides financing and capital markets solutions to entities that own, originate, or service residential real estate loans and related assets. Our client base consists of specialty finance companies, mortgage originators and servicers, hedge funds, private equity firms, and asset managers. We provide highly structured secured lending arrangements collateralized by residential mortgage backed securities ("RMBS"), residential whole loans, single-family rental properties, and mortgage servicing receivables. Additionally, we provide advisory, securities underwriting, and distribution services for clients who access the bond markets through securitization.
Client Service Consultant 3
MFG is seeking a qualified client service consultant to join the pre-funding loan review team. This position is responsible for ensuring loans qualify for warehouse facility at all times and takes action or makes recommendations based on the current status of the loan. Interacts frequently and directly with customers (lenders) by phone and email. Must work well in a team environment and have excellent communication skills. Knowledge of Conventional, Government, Non Conforming and NQM mortgage documentation and guidelines required.
Primary responsibilities of the position include:
• Resolve and document warehouse validation findings for accuracy into system of record. • Compare loan documents received for accuracy/eligibility to system of record and applicable guidelines. • Collaborate with internal collateral partners to ensure collateral is dry prior to funding as required by product type. • Serving as key point of contact for managing client inquiries and issues related product eligibility, turn times, suspended files and status prior to funding. • Monitoring and responding to inquires received via shared prefunding mailbox.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
5+ years of client service experience demonstrated through work or military experience
Experience implementing solutions on behalf of the customer or client, while improving productivity and customer satisfaction
Ability to work independently
Excellent verbal, written, and interpersonal communication skills
Good analysis, tracking, trending, and modeling skills
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Strong analytical skills with high attention to detail and accuracy
Strong collaboration skills
Strong organizational, multi tasking, and prioritizing skills
Strong project management skills
Other Desired Qualifications
Customer service focus with the ability to balance needs of clients, shareholders, and team members
Knowledge and experience in mortgage related products
NC-Charlotte: 550 S Tryon St - Charlotte, NC GA-Atlanta: 1100 Abernathy Road - Atlanta, GA
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.