Posted in Other 9 days ago.
Utilizes a defined skill set consistent with the basic educational program, certification, and relevant work experience to deliver direct care to the patient in the ambulatory setting. Working under the direct supervision/licensure of the physician, the Medical Assistant is an integral member of the health care
team and is responsible for coordinating the pre/intra/post aspects of the medical visit. Those include direct care, registration & scheduling, physician-patient communication and other office-related tasks. In addition, will administer medication and works directly with other health care professionals at the site as well as ancillary department and services to coordinate care. The core Magis values of care, concern, cooperation and respect are evidenced in daily work.
Direct Care: Provides care to the patient and support to the physician
throughout the entire visit, beginning at the time of arrival at the
reception desk, during the visit, and completion of the check out
process. This includes but is not limited to history taking, assisting with
routine tasks and procedures, telephone messaging, scheduling and visit
follow up orders. Works under the supervison of a registered
professional nurse when additional skill, assessment and expertise are
needed, or in the absence of the physician.
Clinical Operations: Uses planning and collaboration skills to maintain
optimum work flow in the clinical area, including flexing assignments,
cross coverage and continuous communication with peers to identify
obstacles. Uses problem solving skills and proactive measures to
eliminate roadbloacks that impact the delivery of care. Uses creative
thinking to identify ways that enhance the patient/physician clinic
experience. Oversees supply inventory and is a resource for the routine
use and maintenance of medical equipment. Actively participates in
quality projects and activities that enhance care through evidence-based
practices. Demonstrates a culture of safety in the care environment and
adheres to the standards of care required by regulatory agencies.
Registration & Front office: Utilizes technical skills and knowledge of the
computerized scheduling systems to generate patient demographic info
as well as facilitate appointment scheduling and access to care.
Demonstrates capacity for attention to detail as it relates to insurance,
billing and referral processes.
Scheduling: Demonstrates initial and ongoing competency with the
enterprise's computerized scheduling systems for clinic appointments
and ancillary testing. In addition, coordinates external referrals into and
out of the system when requested or ordered by the physician. Routinely
reviews physician schedules to identify opportunities to improve patient
access and/or reduce wait times, maximize staff/physician productivity
and maintain clinic flow.
Telephone & Communications: Serves as the primary source of contact
for clinical operations within the department. Deals promptly, directly
and completely with messages from patients and physicians. Exhibits
courteous and professional interactions with internal and external
customers. Escalates any unresolved issues to the medical assistant lead,
registered professional nurse or manager. Demonstrates proficiency in
the use of electronic communication modalities.
Required: High School Diploma plus training acquired through work experience or education
Preferred: Administrative or technical background acquired through completion of 2 - 3 years
Specify Degree(s): Successful completion of accredited medical assistant program
Preferred: 1-2 years of previous job-related experience
Details: Ambulatory experience in primary or specialty setting is preferred.
Managerial Experience: N/A
Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA) OR
Registered Medical Assistant (RMA) - American Medical Technologists (AMT)
CPR (Cardiopulmonary Resuscitation)
National Center for Competency Testing (NCCT)
National Healthcareer Association (NHA)
Other: 1.) Successful completion of Loyola's phlebotomy training program is required. 2.) Must
complete Loyola's math exam with a score of 100% for medication administration 3.) Must
maintain/demonstrate competency for the 'home base' clinical area as well as at least one other
specialty clinic at the Burr Ridge location
Trinity Health's Commitment to Diversity and Inclusion
Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.