Service Now Administrator-Expert (Government) at AT&T in Oakton, Virginia

Job Description:

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Intelligence Community. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission

Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for a Data Visualization EngineerServiceNow Administrator to support the Program Management Team in the development and establishment of performance metrics.

Job Description:  

• Seeking a skilled ServiceNow Sr. Developer / Engineer to help build a strategic platform to improve IT and Business processes.
• Create, maintain and enhance Dashboards and reporting, including scheduled reports.
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
• Coordinate application and platform upgrades.
• Assists with creation and cataloging of business process flows
• Work with the ServiceNow development team to propose solutions based business needs and strategies.
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
• Design and develop network visualization dashboardsWork with the training officer to develop supporting documentation to help others use the platform effectively.  for network troubleshooting and predictively preventing outages.
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
• Create models using Splunk  ServiceNow, Splunk, SQL queries and scripting to summarize understanding of how data relates to underlying network performance. 
• Guide system development and implementation planning through assessment and measurement of outcomes related to system integration and test plans.
• Interact with the customer regarding Systems Engineering technical considerations and for associated problems, issues or conflicts. 
• Focus on the Improvement of Service quality, SLA Measurement & Reporting, Root Cause Analysis and Improvement, Training, Quality Assurance & Control, Auditing and Risk Management..

Required Clearance:  TS/SCI with polygraph. (#polygraph)

Required Skills, Experience, and Education: Candidate must have a total of 12 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 12 years of work history OR an Associate’s and 10 years, a Bachelors’ and 8 years, a Masters and 6 years or a PhD and 2 years of work history.

• Recent experience in a data centric operations environment utilizing commercial tools to provide actionable insights and situational awareness. 
• Must have experience with SplunkServiceNow.
• Experience w/ Tableau, Splunk, Oracle, and network visualization tools , Splunk, and other data visualization tools also preferred.

Ready to join our team? Apply today!