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Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused - on our mission, on our people, and on our future. It's always a GOOD day in SoCal!
Primary Responsibility / Summary
Serves as initial point of contact (telephone and in person) for job seeking and business customers interested in using program services. Assists with initial assessment and eligibility determination; advises on customer flow through services.
Essential Duties & Responsibilities
1.Greets visitors, provides basic orientation overview to available services, and assists with initial registration.
2.Answers incoming calls, provides accurate information or transfers call to appropriate staff member, or refers caller to appropriate partner services.
3.Develops trusting relationships with job seeking customers to encourage active participation in services, and engage them in follow-up.
4.Advises customers on requirements for enrollment and assists with eligibility documentation and determination.
5.Contributes to maintaining a safe working environment by reporting any potentially hazardous conditions, or incidents involving safety and security.
6.Conducts data entry to document center usage and capture customer information.
7.Assists with general clerical duties and coverage of the resource area, as assigned.
Education & Experience
•High school diploma.
•Some college preferred.
•2 years of office/clerical experience; 45-50 wpm; 10-key by touch.
•Experience in a workforce development program preferred.
•Positive outgoing demeanor.
•Strong interpersonal communication skills; possess abilities to work with all levels of employees and the public.
•Some experience working with diverse populations; basic understanding of ADA helpful
•Multi-tasker; well organized.
•Shift flexibility and overtime when needed.
•Bi-lingual fluency (e.g., English/ASL, English/Spanish, etc.) and ability understand another culture as required by the program or local community helpful.
•Ability to handle confidential information.
•Punctual and dependable attendance.
•Free from alcohol and drug abuse.
•Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
•Adheres to Goodwill's values of Respect, Integrity, Service, & Excellence.
Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
Equal Employment Opportunity
Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.
Nondiscrimination on the Basis of Disabilities
In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.
It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.
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