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As a Sr Field Service Technician, you will respond and resolve service calls providing technical support and troubleshooting to Honeywell customers in the Bangor, Maine area. Additional responsibilities related to the technical delivery of small service jobs, time and material work, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the - HVAC, automation controls, life safety, fire, and security systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.
Technical and Job-Related Responsibilities
Verify system functional performance to ensure proper operations according to contract requirements including testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule
Complete documentation of all work done, including all readings, offsets, etc.
Perform system backups, install appropriate updates and patches
Maintain customer system documentation with any configuration or model changes.
Respond to emergency service calls as required
Keep abreast of changes and new developments in product and preventive maintenance techniques
Availability for and performance of duties outside of normal working hours as required
Promote, build and maintain good customer relations
Keep Supervisor informed of customer requirements, systems status, and actual, potential or perceived customer problems
Demonstrate system and provide training to customers as required
Be aware of service contract scope of service, equipment coverages, and requirements
Health and Safety
Carry out site hazard and risk assessments for Honeywell tasks, including proper use of safety personal protective equipment
Be responsible for Honeywell's assets such as tools, software, and site database
Keep documentation and paperwork up to date
Security and other clearances as required by client
Ability to travel throughout the service area, with occasional overnight stays
The successful candidate must have a driving record acceptable to Honeywell
The successful candidate must be willing to work in the Bangor, ME vicinity.
You Must Have
High School Diploma/GED.
3+ years of experience in basic diagnostic and troubleshooting of building automation systems, PC's and general networking solutions.
3+ years of experience with commercial HVAC & HVAC controls.
1+years of experience with Microsoft Office applications.
A valid driver's license.
Ability to service clientele in the Bangor, ME area.
Associate or Bachelor degree in Engineering.
Advanced diagnostics and troubleshooting skills.
Ability to read and interpret mechanical/electrical drawings, diagrams and sequences of operation.
JOB ID: req287297
Category: Customer Experience
Location: 68 Darin Drive,Augusta,Maine,04330-7817,United States
Due to US export control laws, must be a US citizen, permanent resident or have protected status.
Customer Experience (GLOBAL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.