Posted in Sales 2 days ago.
148 - Frederick County - Relationship Advisor I
Job Title: Relationship Advisor I
Supervised by: Sr. Relationship Advisor or Retail Relationship Manager
Education/Training: A high school diploma or equivalent required, an Associate Degree in financial related discipline preferred; successful completion of First United Bank & Trust Training Program; obtain and maintain appropriate Bank Product Knowledge Certification.
Skill(s): Above average communication (face to face, phone and written) and interpersonal relations skills; proficient analytical and mathematics skills; above average attention to detail; ability to multi-task; PC and Internet proficient; proficient eye-hand coordination; ability to operate various office machines; ability to lift approximately fifty (50) lbs. of coin; visual and auditory skills.
Experience: One (1) – two (2) years’ previous work experience in sales, customer service and /or cash handling experience preferred, where the ability to develop customer relationships was demonstrated.
a. Serves customers as an Advisor providing an uncommon customer experience by adhering to the banks service standards. Leverages the Client Discovery process as the means to meet or exceed individual sales goals.
b. Responds promptly to general customer needs and requests for service, while asking open ended question to probe for additional needs.
c. Builds rapport by exhibiting good listening skills and demonstrating a genuine interest in helping the customer. Speaks clearly in positive and negative situations.
d. Confidently recognizes and recommends appropriate solutions designed to meet customer needs, in a pleasant and professional manner through a series of relevant questions.
e. Obtains customer commitment through a consultative approach; continues to build the relationship through on-going follow-up conversations.
f. Ability to balance business needs with customer requests while managing potential risk and profitability to the bank.
a. Actively participates in branch daily huddles and follows through on team commitments.
b. Participates in the team sales process; recognizes referral opportunities and initiates introductions to other lines of business to expand the customer’s relationship with other bankers.
c. Maintains strong customer relationships to expand cross sell opportunities and expanding customer relationships.
d. Contributes to a positive working environment by developing trusting and cooperative relationships with customers and work associates.
e. Applies constructive feedback to improve individual performance.
a. Processes checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
b. Balances cash drawer as required and monitors own work for accuracy.
c. Resolves problems or discrepancies on customer accounts in a timely manner.
d. Includes appropriate people in decision-making process. Follows instructions and responds to management direction.
e. Performs daily branch activities such as safe deposit duties, opening and closing branch and vault, other duties as assigned.
f. Balances coin machine, ATM and Teller Cash Recycler as required.
g. Follows all safety, security and compliance procedures.
h. Schedule and prioritize work activities, effectively handling frequent interruptions while following up on commitments in a timely manner.
i. Personalizes each customer interaction while accurately processing banking transactions.
j. Maintains up to date knowledge of all bank products, services, technology and regulations.
k. Able to effectively discuss process and open all types of deposit products.