Manage the process for proposal, quotation, acceptance, and closure of all whole-good sales orders for Elgin Sweeper Company. Responsible for order accuracy and the relation of customer order details and special-order requirements to Production and Engineering to facilitate production scheduling to meet customer delivery dates. Reinforce and reconcile unit completion dates with Production and advise Dealers of changes to completion expectations.
Interpret special customer requirements, work with the appropriate internal department(s) to arrive at an answer, lead time, and price. Investigate errors or discrepancies on sales orders, proposals, and quotations.
Field order questions from dealers and regional managers about unit configuration options, accessories, and compliance to specific specifications. Recommend alternatives to special order content when available. Act as primary factory contact for Dealers, Regional Sales Managers, and Customers and respond to requests in a timely manner. Discuss with distributors and/or Regional Sales Managers any problems seen with customer requirements and help facilitate acceptable solution(s) for all parties.
Track new business mix and report internally for capacity forecast. Provide weekly (sometimes daily) reports to regional and national sales managers and executives which show real-time sales performance vs. flash and AOP. Manage reporting system and corresponding database via MS Access, Cetova, BI, or other reporting tool. Distribute information to appropriate departments as needed to ensure that orders can progress through the system without long-term interruption.
Determine when a special request must be elevated to other organizational departments based on specific criteria. When appropriate, recommend product structure improvements for ease of sales administration, marketing advantages, and production and engineering efficiency.
Initiate the short-ship process and participate in the short-ship investigation as-needed.
Maintain and update all machine files from bid break down through receipt of order to shipment of machine. Set up and maintain spreadsheets and document files.
Assist in managing sales code affectivity in the product configurator system.
Assist with management and coordination of the Elgin demonstration sweeper fleet. This includes scheduling demo sweepers with distributors, maintaining a preventative maintenance program for the demos, maintaining the sales program on the Elgin dealer web site, maintaining the demo disposition report. Assist with the determination of demo fleet size with respect to demand and the cost of carrying inventory.
Manage and report on status of stock unit and Finished Machine Inventory (FMI). Work with the Inside Sales Manager to determine a market-viable price for FMI units and publish the stock and FMI sales sheet to Regional Sales Managers on a weekly basis.
Prepare financial review package items for larger orders and coordinate this review process with Finance to insure that bid deadline is met.
Meet with and conduct plant tours for potential customers to develop strong working relationships. Participate in various production, engineering, sales, and marketing meetings as needed.
Perform other duties, assignments, and special projects as assigned.
Bachelor’s degree preferred in the areas of Sales, Sales Administration, Marketing, Engineering/Technology, or related fields
At least 2 years Customer Service experience required
Proficiency required with Microsoft Word, Excel, and Outlook
Resilient customer service skills and ability to relate professionally to all levels in an organization
Superior organizational skills with ability to successfully manage multiple priorities
Sound written and oral communication skills
Adaptable and dependable with strong interpersonal skills
Experience preferred with JD Edwards, ORACLE, Big Machines (product configuration ordering tool) and SharePoint
Ability to acquire working knowledge of Elgin products
Benefits of Employment
In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.
Sold and serviced through a network of more than 100 dealer locations worldwide, Elgin Sweeper products are the sweepers of choice for a variety of general street maintenance, special industrial and airport applications. With more than 100 years of experience, Elgin Sweeper offers municipalities, contractors and industries the most sweeper options in the country, using the latest sweeping technologies—mechanical, pure vacuum, regenerative air, alternative fuel and waterless dust control. Elgin Sweeper is a subsidiary of Federal Signal Corporation’s Environmental Solutions Group. For more information, visit www.elginsweeper.com.
Federal Signal Corporation (NYSE: FSS) provides products and services to protect people and our plant. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Oak Brook, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.
The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, call Human Resources at 630-954-2000. All other applications must be submitted online.
2 year(s): Customer Service
Bachelors or better in Sales or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)