The District Operations Manager will provide leadership to the operations team within the district service office for Daikin Applied. The role will be responsible for overseeing the fulfillment process for work sold by Service Sales Representatives to ensure that customers' requirements are met, revenue and profit objectives are met, and operational efficiencies are achieved.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Supervise 2-5 direct reports
Supports sales through involvement in job quotation and estimation. Approves estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor costs, and provides feedback to the District Manager.
Establishes project timelines, meets with customers to communicate and coordinate project schedule. Manages projects, assigns personnel, oversees ordering of equipment and material, and assures that proper customer sign-offs are secured per JSOX requirements.
Provides leadership and supervision to Technician Supervisors and technician team.
Responsible for Supervisor Development and Training.
Oversees quotation of call-in work, transactional sales (not requiring SSR skills), and assigns personnel as needed to ensure that quotes are delivered to customers on a timely basis.
Provides consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities.
Ensures that maintenance contract commitments are fulfilled, and inspections completed on time. Collaborates with Service Coordinator on scheduling activity of technicians.
Oversees contract renewal, escalation, and upgrades on assigned house accounts.
Works with the technician team to generate pull-through service and repair work on existing house accounts. Manages Tech Tip program and leads customer care initiatives.
Oversees technician reviews to ensure that they are completed by the Technician supervisors on-time.
Supports technician training by coordinating training with Supervisors and Regional Trainer. Reports training plan and budget to DM.
Work with Service Sales Representative and District Manager in order to resolve customer issues, including customer visits.
Provides weekly job status, revenue and warranty recovery report to DM.
Associate's degree or equivalent from a technical/trade school with a certificate in HVAC Conditioning required, Bachelor's degree preferred.
Comprehensive knowledge of HVAC systems, applications, and operations.
Competitor knowledge and experience strongly preferred
10+ years of progressive experience as a Technician or related role in the HVAC industry required
3+ years of prior experience managing Technicians or employees a similar role required