Desktop Support Technician at NetSmart Technologies in Springfield, Missouri

Job Description:

Responsible for end user support for basic and routine hardware and software requests.

Responsibilities

• Addressandresolve basic androutineincidents and requests




• Enter quality information into tickets and appropriately capture data




• Complete follow-up and follow-through on all tickets.




• Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.




• Implement customer support best practices.




• Troubleshoot issues in a high-level systematic way.




• Grow knowledge of current corporate products in order to increase ability to resolve tickets on first contact.

Qualifications
Required

• High school diploma or GED




• At least 2 years of experience with billing software and/or experience billing from an Electronic Health Record System




• The ability to build partnerships and work collaboratively with others to meet shared objectives




• The ability to demonstrate strong customer service skills




• Excellent written and verbal communications skills




• Outstanding computer skills to include ability to work with .txt files and strong user of Microsoft Word, PowerPoint, Excel, Outlook




• Outstanding attention to detail




• Excellent time management skills

Preferred

• Electronic Data Interchange (EDI) Clearinghouse or EDI transaction files experience




• Accounts receivable experience

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.