Cash Management Operations Manager at Credit Human Federal Credit Union in San Antonio, Texas

Posted in Management 6 days ago.

Type: Full-Time

Job Description:

We are seeking a Cash Management Operations Manager for the System Administration and Payment Operations OH Department.

The Cash Management Operations Manager is accountable for building and maintaining a team to perform the functions and responsibilities relating to Currency Management and Network Settlement Operations. The organizational functional aspects of the role’s span of control and authority is leading a team comprised of Currency Management Operations (including cash replenishment, currency management and forecasting, 3rd party armor vendor management, fraud monitoring, member disputes) and Network Settlement Operations (including POS/PIN card base network settlement, ATM/ITM/Credit Union Vault balancing and settlement, ATM and remote deposit capture processing, fraud monitoring and GL reconciliation). The job incumbent is accountable for developing effective procedures and performance matrix that support policy, quality standards and service requirements and ensuring compliance with the approved policy, procedures and processes within the functional area.

The Cash Management Operations Manager is responsible for complying with all policies, procedures, and processes related to their specific position, duties, and responsibilities.

If you have excellent analytical and problem solving skills along with the ability to establish and maintain good working relationships with team members, you should apply right away!


  • Ensures the process for forecasting currency is monitored for effectiveness to ensure enough cash is in our vault to fulfill orders for ATM’s, ITM’s and Retail Delivery Channel (RDC).

  • Monitors vendor service level agreements and escalate support issues to upper management in order to improve quality and turnaround time.

  • Manage and monitor to ensure a thorough review is performed and discrepancies or unusual activity is appropriately investigated.

  • Provide subordinates with proper training & coaching to ensure subordinates have the requisite skills, commitment, & abilities to produce expected results.

  • Provide technical assistance to resolve processing and system issues related to systems utilized for processing ATM/ITM/Remote Deposit transactions and cash letters.



  • 3 years of experience with a financial institution including 2 years Cash Management and/or ATM/ITM experience with a financial institution of comparable size.

  • Customer service focus in a team environment.


  • Management experience



  • High School diploma or equivalent

  • Bachelor's degree, preferably in Business and/or equivalent work experience

Skills & Knowledge:


  • Strong written and oral communication skills

  • Excellent analytical and problem solving skills

  • Strong research skills

  • Establish and maintain good working relationships with team members

  • Ability to work independently when necessary

  • Strong leadership skills

  • Organized, efficient and detail oriented

  • Must be proficient in Microsoft office products, including Outlook, Word, Excel

  • Willingness to learn other assigned duties

  • Knowledge of accounting; Debits/Credits/General Ledger

Schedule: Monday-Friday, 8:30am-5:30pm

Level of Work: 2C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history check on convictions and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description