Patient Access Team Lead - The Children's Hospital
Responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist supervisor with staffing, report reconciliation, QA process, and other duties as assigned.
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Staffs and orders supplies according to budget guidelines and department needs
Maintains QA statistics (including patient wait times, etc.) and reports results to Supervisor
Oversees the daily activities of the registration area to insure department standards are met
Assists Supervisor in educating registration staff of any changes pertinent to their roles
When appropriate, relieves staff members during employee sick/vacation time
Secures all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
Works closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach
Excels in all functions performed by patient representatives
Collects/requests deposits and copays
Assumes on-call responsibilities to insure adequate staffing and problem-solving
Registers all patient types
Assists in resolving patient concerns
Assists Supervisor to insure all personnel department policies and procedures are followed
Acts in capacity of supervisor in his/her absence, and informs Supervisor of all issues upon his/her return
Maintains effectiveness of patient flow
Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues
Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement"
Performs other duties as assigned
Education: High school diploma or GED required.
Experience: 3 years Patient Access experience preferred
Communication - communicates clearly and concisely, verbally and in writing
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by constantly meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in PC applications as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.