Patient Access Team Lead - The Children's Hospital at OU Health in Oklahoma City, Oklahoma

Job Description:

Position Title:

Patient Access Team Lead - The Children's Hospital

Department:

Admitting

Job Description:

General Description:

Responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist supervisor with staffing, report reconciliation, QA process, and other duties as assigned.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Staffs and orders supplies according to budget guidelines and department needs


• Maintains QA statistics (including patient wait times, etc.) and reports results to Supervisor


• Oversees the daily activities of the registration area to insure department standards are met


• Assists Supervisor in educating registration staff of any changes pertinent to their roles


• When appropriate, relieves staff members during employee sick/vacation time


• Secures all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients


• Works closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach


• Excels in all functions performed by patient representatives


• Collects/requests deposits and copays


• Assumes on-call responsibilities to insure adequate staffing and problem-solving


• Registers all patient types


• Assists in resolving patient concerns


• Assists Supervisor to insure all personnel department policies and procedures are followed


• Acts in capacity of supervisor in his/her absence, and informs Supervisor of all issues upon his/her return


• Maintains effectiveness of patient flow


• Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.


• Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues


• Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement"

General Responsibilities:

• Performs other duties as assigned

Minimum Qualifications:

Education: High school diploma or GED required.

Experience: 3 years Patient Access experience preferred

Licensure/Certifications/Registrations Required: None

Knowledge, Skills and Abilities:

• Communication - communicates clearly and concisely, verbally and in writing


• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by constantly meeting and exceeding expectations


• Interpersonal skills - able to work effectively with other employees, patients and external parties


• PC skills - demonstrates proficiency in PC applications as required


• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems


• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

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