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Information Knowledge Management (IKM) Help Desk at Scientific Research Corporation in Fort George G Meade, Maryland

Posted in Other 30+ days ago.





Job Description:

PRIMARY DUTIES & RESPONSIBILITIES:


Provide technical and Share-Point & Information Knowledge Management (IKM) developmental support, inclusive of:



  • Managing site permissions on unclassified, and classified networks

  • Analyzing site storage quotas and conduct site risk assessments, to preempt technical or storage issues

  • Developing, troubleshooting, and updating Share-Point & IKM web interface pages

  • Performing pre-release testing, and risk assessments including how changes and configuration modifications affect the stability of Share Point & IKM portal operations

  • Developing and updating Help Desk "scripts" and troubleshooting documents

  • Managing & updating the knowledge taxonomy and metadata fields of the IKM tool

  • Recommending solutions for making the information more discoverable to users

  • Providing ad hoc User support/training to use the IKM portal, tools, and applications

  • Using user feedback and emerging requirements, to collaborate with stakeholders on capability deployment

  • Conducting interviews with stakeholders after capability release to ensure the intended requirements were met

  • Working with the stakeholder on prioritization of IKM change / improvement requests, those estimated to exceed 80 labor hours will require a documentation package be developed by the Contractor for government approval

  • Planning for and developing training material to include quick reference guides and computer based tutorials for IKM capabilities and make available online and hard copy once accepted in writing by the Government




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