Onboarding Specialist - Digital Deployment 21-5982
Reporting to the Supervisor Digital Deployment, The Specialist, Digital Deployment will play a key role on the Digital Transformation team to transform non-emergency medical transportation delivery. This role will facilitate and develop learning course content to successfully onboard transportation providers to digital solutions that allow them to efficiently and safely transport members.
The Specialist, Digital Deployment is responsible for the implementation of transportation management software products to contracted transportation providers (TP) nationwide. This individual partners with state markets to understand high priority and at-risk TPs, and guides them through the digitization process by facilitating introductions to vendor partners, scheduling on-site classroom training and providing first line support through go live. The individual will at times be required to travel to the transportation companies to assist in onsite product application training.
ESSENTIAL FUNCTIONS
Coach and guide transportation providers through digitization process, from initial vendor selection through go live and transition to business as usual
Maintain engaging and comprehensive toolkit of resources for end users of different skills/needs
Track all TP engagement through Salesforce including, but not limited to demo and training attendance, support conversations and go live planning activities
Conduct demos and trainings for proprietary software to transportation providers
Work directly with a technical team to provide feedback and insight to user experience through user stories and real time bug submission
Ability to complete basic troubleshooting methods and provide tier I level support to our Business Partners and internal staff
Escalate technical bugs appropriately to tier II and III support
Serve as a Subject Matter Expert for both internal colleagues and external partners
Other duties as needed
POSITION QUALIFICATIONS
Education
Bachelor's Degree in Business, Educational Technology, or relative field preferred
Skills & Experience
At least 2 years experience in a customer support, tier I, or tier II technical support
Knowledge of learning theories and familiar with instructional design models
Lesson and curriculum planning skills
Ability to adapt to technology of a presentation platform and curriculum development platform
Have strong Microsoft Office skills (Word, Excel, PowerPoint)
Experience managing relationships in Salesforce
Willingness to learn, and become proficient in multiple trip management application
Ability to be a self-starter who is comfortable with ambiguity and excited by the notion of disrupting an industry with new business models and technologies
Excellent written and oral communication and organizational skills; willing to call
Solution-oriented and always looking for a way to do things better
Thrives in a fast-paced environment, can learn quickly and think creatively
At least 2 years performing professional services for corporate clients in recommended
We value our team members and realize the importance of benefits for you and your family.
ModivCare offers a comprehensive benefits package to include the following:
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)
Salary: $19.17 - 32.33/hourly
ModivCare is an Equal Opportunity Employer
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