Onboarding Specialist - Digital Deployment at ModivCare in Atlanta, Georgia

Posted in Other 4 days ago.

Job Description:

Onboarding Specialist - Digital Deployment

Reporting to the Supervisor Digital Deployment, The Specialist, Digital Deployment will play a key role on the Digital Transformation team to transform non-emergency medical transportation delivery. This role will facilitate and develop learning course content to successfully onboard transportation providers to digital solutions that allow them to efficiently and safely transport members.

The Specialist, Digital Deployment is responsible for the implementation of transportation management software products to contracted transportation providers (TP) nationwide. This individual partners with state markets to understand high priority and at-risk TPs, and guides them through the digitization process by facilitating introductions to vendor partners, scheduling on-site classroom training and providing first line support through go live. The individual will at times be required to travel to the transportation companies to assist in onsite product application training.


  • Coach and guide transportation providers through digitization process, from initial vendor selection through go live and transition to business as usual

  • Maintain engaging and comprehensive toolkit of resources for end users of different skills/needs

  • Track all TP engagement through Salesforce including, but not limited to demo and training attendance, support conversations and go live planning activities

  • Conduct demos and trainings for proprietary software to transportation providers

  • Work directly with a technical team to provide feedback and insight to user experience through user stories and real time bug submission

  • Ability to complete basic troubleshooting methods and provide tier I level support to our Business Partners and internal staff

  • Escalate technical bugs appropriately to tier II and III support

  • Serve as a Subject Matter Expert for both internal colleagues and external partners

  • Other duties as needed



  • Bachelor's Degree in Business, Educational Technology, or relative field preferred

Skills & Experience

  • At least 2 years experience in a customer support, tier I, or tier II technical support

  • Knowledge of learning theories and familiar with instructional design models

  • Lesson and curriculum planning skills

  • Ability to adapt to technology of a presentation platform and curriculum development platform

  • Have strong Microsoft Office skills (Word, Excel, PowerPoint)

  • Experience managing relationships in Salesforce

  • Willingness to learn, and become proficient in multiple trip management application

  • Ability to be a self-starter who is comfortable with ambiguity and excited by the notion of disrupting an industry with new business models and technologies

  • Excellent written and oral communication and organizational skills; willing to call

  • Solution-oriented and always looking for a way to do things better

  • Thrives in a fast-paced environment, can learn quickly and think creatively

  • At least 2 years performing professional services for corporate clients in recommended

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

  • Medical, Dental, and Vision insurance

  • Employer Paid Basic Life Insurance and AD&D

  • Voluntary Life Insurance (Employee/Spouse/Child)

  • Health Care and Dependent Care Flexible Spending Accounts

  • Pre-Tax and Post --Tax Commuter and Parking Benefits

  • 401(k) Retirement Savings Plan with Company Match

  • Paid Time Off

  • Paid Parental Leave

  • Short-Term and Long-Term Disability

  • Tuition Reimbursement

  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Salary: $19.17 - 32.33/hourly

ModivCare is an Equal Opportunity Employer

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