Senior Technical Writer at Zscaler, Inc. in Irvine, California

Posted in Other 2 days ago.

Job Description:


Position: SeniorTechnical Writer

Location: US-Pacific only (remote candidates in other locations will not be considered)

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,500 companies and 100 Million threats detected a day.

We work in a fast paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrive on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.

A Senior Technical Writer for Technology Partners works with business development, product managers, our partners/system integrators, and other technical writers to craft and refine tech alliance/partner documentation. To do this you will build strong working relationships with business development and the cross-functional product development areas of the company. You must have a hands-on approach to the technology and to the products being documented. You will help enhance and expand our current tech alliance/partner documentation for our customers.

Responsibilities/What You'll Do

  • Translate technical information into clear, concise, and effective partner documentation for both technical and non-technical audiences

  • Deliver partner-centric content for online documentation (deployment guides, configuration guides)

  • Integrate graphics and illustrations to improve the quality and usability of the documentation

  • Work cross-functionally with SMEs in the Business Development, Engineering, Field Support, and Product Management groups

  • Assist in defining standards, style, and terminology

Qualifications/Your Background

  • 5+ years of experience in technical writing

  • Advanced knowledge of Microsoft Word is a must

  • Bachelor's degree in technical writing, communications, or a related field (technical writing/communications certifications are also acceptable)

  • Excellent oral, written, and organizational skills

  • Detail orientated, and able to think and write in context with the target audience

  • Ability to mentor and influence without authority

  • Self-motivated and effective in a fluid environment

  • Hands-on experience with JIRA and/or Confluence

  • Must possess creativity and a sense of humor

  • Able to work independently and as part of a team

Desired Skills & Experience

  • Experience in writing for partners or business development/tech partners (not MarComm)

  • Experience in writing online help and knowledge base articles

  • Experience working in an Agile environment

  • Experience in network or cloud security

  • Experience with web-based or mobile products

  • Hands-on experience with HTML5/CSS

What You Can Expect From Us:

  • An environment where you will be working on cutting edge technologies and architectures

  • A fun, passionate and collaborative workplace

  • Competitive salary and benefits, including equity

  • The pace and excitement of working for a Silicon Valley Unicorn

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we'd love to talk to you about joining our award-winningteam.Learn more at or follow us on Twitter @zscaler.Additional information about Zscaler (NASDAQ : ZS ) is available at

All qualified applicants will receive consideration for employmentwithout regard to race, sex, color, religion,sexual orientation, gender identity,national origin, protected veteran status, or on the basis of disability.