Technical Writer III at Rackspace, Inc. in San Antonio, Texas

Posted in Other 4 days ago.

Job Description:

Technical Writer IIIPosition SummaryPerform, collaborate and managewriting tasks on documentationprojects.Role requires the ability to engage inplanning, scheduling, research, and writing skills.Projects may be concurrent or overlap and will vary in scope and complexity.Responsibilities*Researches, outlines,and writes documentation that is technically accurate and conforms to companydirection and industry best standards, including researchingnew writing methods, processes,and tools.*Makes necessary revisions in existing documentation,including obtainingscreen shots andcreating clean, accurate, and presentable graphics.*Researches and develops an understanding of the features being documented, including target audience and competitive documentation issues.*Manage documentation projects and tasks, often varying in scope and complexity.*Prioritizethedocumentationproject from a businessand customerneedtocreate momentum andimprove overall project alignment, prioritization, andacceptance.*Create an environment and a process by which thedocumentationproject will be successfully delivered.*Enhance and embrace acceptedtechnical writing methodologies, procedures,and quality objectives.*Develop and control timeandoverall documentationproject plans.*Manage the competing needs of multiple stakeholders.*Assess and managedocumentationproject variances (e.g.,schedule variance); evaluate impacts to overall project commitments, evaluate and present options, and implement approved changes.*Maintain accountability for managing expectations and ensuring quality.*Communicate appropriately regarding necessary action steps in a manner that demonstrates confidence and a grasp of the strategic intent ofdocumentationproject.*Provide tactical leadership within the context of thedocumentationproject regardingpriorities, timeline, resources, and issues.*Provide ongoing work direction to project team.*Provide performance feedback for team members as appropriate.*Foster and promote knowledge exchange.*Create an environment that enhances team motivationand isan example to the team in communicating in a timely and effective manner.Knowledge*Advanced understandingand knowledgeof technical writing methodologies and best practices.*Ability to manage multiple projects concurrently.*Ability to monitor progress and status of deliverables and communicate appropriately.*Ability to capture status updates using the appropriate tools.*Ability to communicate impact ofdocumentation projectstatus changes to overall project plan/progress.*Proven accountability for, and successful delivery of, complexdocumentationprojects.*Demonstrated delivery of service meeting customer expectations.*Excellent time management, communications, decision making, presentation, human relations, and organization skills.*Intuitive ability to balance scope, tasks, schedule, quality,andresources.*Moderatelevelunderstanding of the business and related technology needs, specifically involving cloud providers/environments.*Ability to understand critical factors and impacts surrounding issues and to make a reasonable decision.*Ability to resolve problems in a timely manner.*Ability to meet deadlines while responding well to constant changes and resource constraints.Requirements*Bachelor's Degree preferred in English, Communications, Journalism or related.*3+ years of Technical Writing related experience gained through a combination of academic studies and work experience.*Prior work in the following areas:oService Management Manuals (SMM)oReference Architectures(RA)oTechnical Solution Design(TSD)oService Requirement Matrices*Sufficient verbal and written communication skills in English, especially in technical areas.*Applicable certifications (Not required):oCertified Professional Technical Communicator (CPTC)oCertified Digital Content Writer (CDCW)oContent Marketing CertificationoCertified Cloud PractitioneroITIL Foundation*Must be a US Citizen, reside in the United States, and consent to CJIS clearance.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.More on Rackspace TechnologyThough we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.Position is available for remote work in the following states unless otherwise specified. Alabama, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.