Make your mark at the world's largest HVAC company
The HVAC Parts Sales Representative position is responsible for selling Daikin parts and reaching sales targets through effective management of designated territories and physical visits to customer sites. This role will be responsible for all functions related to developing new Parts customer relationships and strengthening existing customer base to ensure maximum account penetration and customer retention. This role will also identify key decision makers in the sales cycle and pursues relationships both in-person and through phone and email communication. The Parts Sales Representative supports processing parts sales, customer orders and responding to customer inquiries, questions, or complaints regarding parts services. Additional responsibilities include seeking remedies to ensure customer satisfaction and retention, assisting in vendor sales, inventory, purchasing, pricing, and warranty administration, and leading the growth of both customer base as well as sales though marketing strategies and customersatisfaction.
What you will do:
Functions as a sales representative and liaison between external customers and the direct sales and service offices in assigned territory.
Develops new and existing customer accounts by cold-calling various locations in their territory with product literature and making follow-up visits to communicate specials.
Performs analysis on customer needs to identify customer-specific opportunities to increase sales to existing accounts. Works with a current and evolving action plan to identify and meet customer needs.
Establishes systematic customer contact to provide on-going information and feedback
Researches and provides competitive parts sales and market opportunity data.
Maintains customer data files including identified problems, order/sales history, key contributors, contact information, etc.
Creates and maintains territorial listing, noting classification of customer and frequency of calls.
Attends sales meetings and reports sales activity, new account development, and upcoming itinerary.
Possesses knowledge of the Daikin product line to be able to demonstrate and discuss with customers.
Provide backup support for inside sales and other Outside Sales Representatives
Develops multiple relationships with key players in customer operations.
Develops and executes an account-specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable, and successful partnership with both internal and external customers.
Flexibility to work overtime/weekends, as required.
Regular travel requirements with some overnight travel.