End User support at Cognizant in Bloomington, Illinois

Posted in Information Technology 9 days ago.

Type: Full-Time

Job Description:

We are looking for End User support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.

Required Skills

  • End User Hardware Asset lifecycle management Assets receiving tracking Deployment Redeployment of assets as per the request fulfillment management process

  • Decommission Disposal Asset Audits Stock Management tracking at the physically supported office locations

  • Provisioning Initial troubleshooting to fix the issue or provision loaner replacement devices Asset Delivery Physically within campus to Business Partner seats and remote shipping Data Recovery

  • Transfer of data from one asset to another asset of the end user Vendor Coordination for replacements warranty repairs Asset Refresh Software imaging with standard images before asset deployment VDI Provisioning based on established SOPs Ongoing CMDB Updates based on provisioning decommissioning of the assets

  • Managed Patching of Desktops Laptops VDI and MacOS devices Mobile Provisioning Primary contact for Tier 3 Incidents Primary contact for monitoring Mobile team functional email mailboxes Provisioning of Marketing Event iPads Provisioning of Mobile device requests other tasks assigned

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 EndUser Tool-Desktop Analytics PL1 Required
2 Field Services PL1 Required
3 Desktop Support - Remote PL1 Required


* Proficiency Legends

Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.